Brittney Moussette
Summary
Dynamic and dedicated professional with extensive experience in customer service, notably at Walmart, where I reduced complaints through proactive solutions. Skilled in insurance verification and appointment scheduling, I excel in multitasking and organization, ensuring high-quality patient care and satisfaction in fast-paced environments. Committed to achieving goals and enhancing team collaboration.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Mercy South Hospital
Saint Louis, MO
01.2025 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Bartender/Manager of Operations
Bullpen Sports Grill
Park Hills, MO
08.2021 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server/Bartender
Hubbs Pub
Bonne Terre, MO
03.2019 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Manager
Walmart
Farmington, MO
01.2016 - 03.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Military Police Officer
Army
05.2017 - 05.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Education
Associates of Applied Science - Radiology
Mineral Area College
Park Hills, MOAssociates of Applied Science - Radiology
Jefferson College
Hillsboro, MO05.2024
High School Diploma - undefined
Kingston K-14
Cadet, MO05.2018
Skills
- Customer service
- Insurance verification
- Multitasking
- Organization
- Appointment scheduling
- Hardworking
- Goal driven
- Time management
- Data entry
- Computer skills
- Customer and client relations
Personal Information
Title: PATIENT ACCESS REPRESENTATIVE
Timeline
Patient Access Representative
Mercy South Hospital
01.2025 - Current
Bartender/Manager of Operations
Bullpen Sports Grill
08.2021 - 11.2024
Server/Bartender
Hubbs Pub
03.2019 - 08.2021
Military Police Officer
Army
05.2017 - 05.2020
Customer Service Manager
Walmart
01.2016 - 03.2021
Associates of Applied Science - Radiology
Mineral Area College
High School Diploma - undefined
Kingston K-14
Associates of Applied Science - Radiology
Jefferson College