Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Murphy

Waxahachie,Tx

Summary

Experienced in warehouse operations and customer support for over 7 years. Demonstrated versatility and professionalism. Consistently exceeded performance targets and solved problems under pressure. Known for reliability and efficiency. Improved team workflows and dedicated to delivering top-quality service and results in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Warehouse Associate

Amazon
01.2017 - 01.2025
  • Boosted order accuracy and on-time shipping by managing inventory flow and quality checks.
  • Maintained safety and productivity in a high-volume warehouse with daily fulfillment goals.
  • Trained new associates on equipment handling and workflow efficiency.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.

Customer Service Representative

The CMI Group
01.2016 - 01.2017
  • Handled high call volumes of up to 75+ calls per day, consistently exceeding expectations for speed
    and quality.
  • Maintained order accuracy above 90%, surpassing the required minimum of 85%.
  • Delivered effective billing and service solutions, reducing repeat call rates by 15% and increasing first-call resolution.
  • Accurately documented 100% of cases to support team coordination and improve issue tracking.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
  • Collaborated with team members to implement best practices and improve service consistency.

Education

Some College (No Degree) - Business Administration

Strayer University
Plano, TX

General Educational Development (GED) -

Illinois Community College
Chicago, IL
01.2016

Skills

  • Customer Service
  • Inventory & Shipping
  • Conflict Resolution
  • Data Entry
  • Time Management
  • Call Handling
  • Technical Support
  • Quality Control
  • Packaging and labeling
  • Attention to detail
  • Problem-solving
  • Team collaboration

Timeline

Warehouse Associate

Amazon
01.2017 - 01.2025

Customer Service Representative

The CMI Group
01.2016 - 01.2017

Some College (No Degree) - Business Administration

Strayer University

General Educational Development (GED) -

Illinois Community College

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Brittney Murphy