Brittney Neugebauer
Houston,TX
Summary
Proven server with a track record of delivering exceptional customer service and strong interpersonal abilities, honed at establishments like Olive Garden Restaurant. Skilled in multitasking in fast-paced settings and accurately managing orders, showcasing both hard and soft skills. Achievements include enhancing guest satisfaction through effective communication and teamwork.
Overview
5
5
years of professional experience
Work History
Server
IHOP
Humble, TX
02.2018 - 03.2020
- Table maintenance: set tables with the appropriate linens and silverware, clearing plates, and resetting tables between guest.
- Handled complaints professionally and escalating issues to management when necessary.
- Prepared drinks according to standard recipes.
- Garnished dishes and beverages to serve visually appealing menu items.
Server
Olive Garden Restaurant
Baytown, TX
10.2014 - 12.2017
- Welcomed/ greeting guest upon arrival and guiding them to their table.
- Presenting menus, explaining dishes, take food and beverage orders accurately, as well as communicating any special request to the kitchen.
- Regularly checking on guest to ensure their satisfaction and refill drinks when needed.
- Teamwork: Collaborating with other staff members, including kitchen staff to ensure smooth service.
Education
Associate of Science - Cosmetology
Houston Community College
Houston, TX06-2018
Skills
- Excellent customer service skills
- Strong communication and interpersonal abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Able to pay attention to detail and accuracy when taking orders
- Basic math skills for calculating bills
- Ability to work flexible hours, including evenings and weekends
Timeline
Server
IHOP
02.2018 - 03.2020
Server
Olive Garden Restaurant
10.2014 - 12.2017
Associate of Science - Cosmetology
Houston Community College
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