Summary
Work History
Education
Skills
Timeline
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Brittney  Oakley

Brittney Oakley

front desk receptionist
Florence ,AL

Summary

Results-driven professional with a strong background in front desk operations and purchasing. Skilled in managing teams, optimizing appointment scheduling, and implementing process improvements that elevate productivity and client satisfaction.

Work History

Purchasing Assistant

Oakley's Painting & Remodeling
Florence Alabama
  • Assisted with vendor selection and price negotiations to ensure cost-effective purchasing.
  • Managed purchase orders and tracked inventory levels for timely project execution.
  • Maintained accurate records of procurement activities using company software systems.
  • Collaborated with project managers to align purchasing needs with project timelines.
  • Prepared reports on purchasing activities and trends for management review.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Maintained accurate records of purchases, pricing, and documentation for audit purposes.
  • Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
  • Oversaw purchase order shipments by managing deadlines and cancellation dates.
  • Utilized software to order, track and invoice product shipments.
  • Processed purchase orders and invoices in accordance with company procedures.

Lead Front Desk Receptionist

Jackson Hewitt
Florence, Alabama
11.2022 - 03.2026
  • Supervised daily front desk operations, ensuring efficient customer service and office workflow.
  • Trained and mentored new reception staff on organizational protocols and client interaction standards.
  • Managed appointment scheduling, optimizing resource allocation and reducing client wait times.
  • Implemented process improvements that enhanced communication between departments and increased productivity.
  • Resolved customer inquiries and issues promptly, maintaining high levels of client satisfaction.
  • Maintained front desk supplies inventory, streamlining ordering processes to reduce costs and improve efficiency.
  • Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
  • Coordinated with sales team on group bookings by ensuring accurate reservation details were entered into the system for timely customer followup.
  • Managed inventory of office supplies and promotional materials to maintain an organized work environment while reducing costs.
  • Handled phone calls professionally and courteously while directing them to appropriate departments or personnel as needed.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Education

High School Diploma -

Wilson High School
Florence Alabama

Skills

  • Order tracking
  • Shipment arrangements
  • Purchasing report updating
  • Purchasing
  • Teamwork
  • Customer service
  • Problem-solving
  • Writing and verbal communication
  • Excellent communication
  • Data entry
  • Scheduling appointments
  • File organization
  • Sensitive information handling
  • Front office management

Timeline

Lead Front Desk Receptionist

Jackson Hewitt
11.2022 - 03.2026

Purchasing Assistant

Oakley's Painting & Remodeling

High School Diploma -

Wilson High School
Brittney Oakley front desk receptionist