Brittney Ologeanu
Fuquay-Varina,NC
Summary
Performance-driven individual with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
10
10
years of professional experience
Work History
Bank Teller
BMO
De Pere, Wisconsin
06.2024 - 03.2025
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Assisted customers with basic technical issues related to digital banking platforms.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Educated customers about different types of banking services available at the branch.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Provided assistance to other tellers during peak business hours as needed.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Developed strong relationships with customers to ensure repeat business.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Explained bank services, financial products and applicable fees to customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Sales Specialist
Home Depot
Howard , WI
10.2023 - 05.2024
- Developed and implemented sales strategies to increase customer base.
- Created customized presentations for potential customers.
- Conducted market research to identify target markets and develop pricing strategies.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints in a timely manner.
- Tracked competitor activities, products, services, and prices.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Analyzed customer feedback to improve product offerings and services.
- Assisted in the development of promotional materials for new products or services.
- Identified opportunities for cross-selling products or services within existing accounts.
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Participated in team meetings to review progress against objectives set by management.
- Established processes for tracking leads from initial contact through closure of sale.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Planned outbound sales calls and emails campaigns targeting prospective clients.
- Performed data entry into CRM system including account information and sales activity logs.
- Educated customers on product features and technical details to highlight benefits.
- Stayed up to date on company products and services to support sales objectives.
- Negotiated prices and set up contracts to finalize sales agreements.
- Write, completed and filed documentation to finalize sales.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Calculated production, delivery and installation costs to provide customers with accurate quotes.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Fostered relationships with customers to expand customer base and retain business.
- Monitored customer order process and addressed customer issues.
Receiving Supervisor
Lowes Home Improvment
Appleton, WI
03.2018 - 09.2023
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Updated inventory records to reflect new stock levels.
- Performed daily cycle counts to ensure accuracy of inventory records.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Unloaded delivery trucks, containers, and pallets using hand truck, forklifts or other equipment as needed.
- Maintained a clean and safe work area in compliance with OSHA standards.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Assisted in the loading and unloading of materials when required.
- Identified non-conforming material received from vendors and communicated with suppliers regarding discrepancies.
- Maintained accurate records of incoming deliveries according to established procedures.
- Organized warehouse storage areas by item type and category for easy access and retrieval of products.
- Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.
- Followed company safety policies while handling heavy objects manually or with equipment such as forklifts or dollies during the unloading process.
- Coordinated with purchasing department to resolve invoice discrepancies promptly.
- Ensured timely processing of receipts into ERP system.
- Investigated missing packages and shipments quickly by contacting carriers directly if needed.
- Provided assistance in physical inventories as requested by management team members.
- Prepared outbound shipments ensuring accurate labeling, packaging, weight calculations, shipping charges .
- Monitored stock levels for reordering purposes based on established minimum and maximum thresholds.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Operated forklifts, power jacks and other motorized equipment to locate and transport material.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Organized storage areas to maximize movement and minimize labor.
Cashier
T.J. Maxx & HomeGoods
Parkersburg, WV
07.2017 - 02.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
Restaurant Hostess
Las Trancas Mexican Restaurant
Marietta, OH, OH
03.2015 - 06.2017
- Initiate and maintain wait lists
- Answers phone calls and customer inquiries
- Manage reservations
- Seat guests and provide menus
- Answer phones and take reservations
- Maintain a clean reception area
- Assist wait staff as needed
- Follow proper closing procedures
- Responds to and addresses guest concerns
- Process payments
- Manage to go orders
- Checked identification of patrons ordering alcoholic beverages when necessary.
Education
High School Diploma -
Marietta High School
Marietta, OH05-2017
Skills
- Relationship Selling
- Needs Assessment
- Client Relations
- Inquiry Handling
- Cash Handling
- Problem solving
- Computer skills
- Attention to detail
- Communication
- Organizational skills
- Flexibility
Timeline
Bank Teller
BMO
06.2024 - 03.2025
Sales Specialist
Home Depot
10.2023 - 05.2024
Receiving Supervisor
Lowes Home Improvment
03.2018 - 09.2023
Cashier
T.J. Maxx & HomeGoods
07.2017 - 02.2018
Restaurant Hostess
Las Trancas Mexican Restaurant
03.2015 - 06.2017
High School Diploma -
Marietta High School