Brittney Parra
Montclair,CA
Summary
Attentive Customer Service Representative with years of achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
6
6
years of professional experience
Work History
Lead Cashier
Ulta Cosmetics
07.2023 - Current
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
Sales Associate
Macy's Department Store
04.2022 - 06.2023
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Key Lead/Assistant Manager
Papaya Clothing
02.2018 - 03.2022
- Assisted with new hire processing and existing training programs.
- Developed strategy to increase sales and drive profits.
- Improved customer service levels through the implementation of feedback-driven improvements to systems and procedures.
- Coordinated daily operations for optimal results, ensuring smooth workflow and customer satisfaction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Pomona Catholic
Pomona 05.2017
Skills
- Transaction Processing
- Complaint resolution
- Product and service knowledge
- Administrative and Office Support
- Project management abilities
- Understanding Customer Needs
- Cash handling and management
- Staff Training
Timeline
Lead Cashier
Ulta Cosmetics
07.2023 - Current
Sales Associate
Macy's Department Store
04.2022 - 06.2023
Key Lead/Assistant Manager
Papaya Clothing
02.2018 - 03.2022
High School Diploma -
Pomona Catholic
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