Brittney Randle
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Inquiring to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Assistant Manager
United Protective Services
01.2022 - Current
- Assist in supervising a team of 7+ members, including training and overseeing career development.
- Making over 45 incoming and outgoing calls while using a main phone switchboard.
- Collect documentation of security breaches and/or emergencies from police reports, key witnesses and security personnel.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Review existing policies and procedures to identify areas for improvement, streamlining processes without sacrificing effectiveness or compliance standards.
- Maintain important evidence of all incident driven activities throughout the work day by using a company enforced database.
- Facilitate clear communication between employees and property management through regular meetings and staff updates.
Call Center Representative
Continuum Global Solutions
01.2021 - 01.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Promptly and efficiently provided customer satisfaction while meeting company standards for call times.
- Maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Consistently exceeded monthly performance metrics, contributing to the success of the call center operations.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Hospital Administration
Sam Houston State University
Huntsville, TXDiploma -
Westside High School
Houston, Tx06.2020
Skills
- Customer Service
- Leadership Skills
- Organizational Skills
- Data entry
- Microsoft Office
- Adept at Mastering New Concepts
- Detail Oriented
- Employee Training
- Time Management
Timeline
Assistant Manager
United Protective Services
01.2022 - Current
Call Center Representative
Continuum Global Solutions
01.2021 - 01.2022
Hospital Administration
Sam Houston State University
Diploma -
Westside High School
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