Brittney Ray
LA
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
10
10
years of professional experience
Work History
Receptionist
Oakdale Express Care Clinic
Oakdale, LA
05.2024 - Current
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics
- Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
Customer Service Representative
Five Star Call Centers
08.2022 - 09.2023
- Company Overview: Remote
- Managed client records
- Set up client appointments
- Performed data entry for customer information
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Resolved customer information and complaints
- Responded to claim inquiries
- Greeted customers
- Resolved customer issues
- Worked in the inbound call center
- Responsible for troubleshooting applications
- Remote
Administrative Assistant
ALLEGIANCE HOME HEALTH
DeRidder, LA
03.2020 - 08.2022
- Carried out receptionist duties such as answering phones and directing clients, visitors and customers
- Completed clerical tasks including filing, faxing and scheduling
- Kept track of all incoming and outgoing mail
- Assisted with data entry
Receptionist
Home Health Care 2000
DeRidder, LA
05.2015 - 03.2020
- Front office, front desk and medical office
- Welcomed customers, visitors and patients
- Answered phones directed visitors and took messages
- Helped customers, visitors and patients schedule appointments
- Faxed, copied, and scanned documents
- Kept up-to-date records on Charts
Education
High school diploma or GED -
Baton Rouge, LASkills
- Technical support
- Microsoft Powerpoint
- Documentation review
- Typing
- Front Desk
- Records management
- Photography
- Office Experience
- Team Work
- Customer support
- Google drive
- Microsoft Outlook
- Computer Skills
- Social media management
- Excel
- Phone Etiquette
- Google Docs
- Personal Assistant Experience
- Customer Service
- Administrative Experience
- IOS
- Microsoft Word
- Office manager experience
- Insurance Verification
- Computer skills
- Remote Work
- Windows
- Microsoft Office
- Clerical Experience
- Organizational Skills
- Scheduling
- Patient care
- Data collection
- Multi-line Phone Systems
- Medical Office Experience
- Salesforce
- Reliability
- Medical receptionist
- Filing
- Medical Records
- HIPAA
- Document management
- Senior Care
- Medical Scheduling
- Medical Terminology
- Spreadsheets
- Data Entry
- Research
- Databases
- Custodial Experience
Assessments
- Basic computer skills, Proficient, 11/01/22
- Data entry: Attention to detail, Proficient, 05/01/22
- Call center customer service, Proficient, 07/01/22
- Attention to detail, Proficient, 09/01/22
- Typing, Proficient, 05/01/22
- Customer focus & orientation, Proficient, 09/01/22
- Customer service, Proficient, 10/01/20
- Administrative assistant/receptionist, Proficient, 03/01/22
- Customer service, Proficient, 09/01/22
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Receptionist
Oakdale Express Care Clinic
05.2024 - Current
Customer Service Representative
Five Star Call Centers
08.2022 - 09.2023
Administrative Assistant
ALLEGIANCE HOME HEALTH
03.2020 - 08.2022
Receptionist
Home Health Care 2000
05.2015 - 03.2020