Brittney Reese
Englewood,FL
Summary
Dynamic customer service professional with a strong work ethic and exceptional guest engagement skills, honed at Lighthouse Grill. Proven ability to resolve conflicts and enhance customer loyalty, contributing to sales growth through effective upselling. Experienced in cash handling and maintaining high service standards under pressure.
Overview
4
4
years of professional experience
Work History
Server
Lighthouse Grill
01.2025 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Customer Service Representative
Livingston Amusements
07.2021 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Venice Senior High School
Venice, FL04.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Lighthouse Grill
01.2025 - 04.2025
Customer Service Representative
Livingston Amusements
07.2021 - 10.2024
Venice Senior High School
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