Brittney Reynoso
Fort Lauderdale,FL
Summary
I have worked in the restaurant industry my entire life from hostess to waitress, and ensuring customer satisfaction is my number one goal. I am dependable and successful at providing fast, high quality customer service to every guest no matter what. Efficient front of the house leader and facilitator of rapid table turnover, boosting volume and increasing sales opportunities, and ensuring guests come back for more!
Overview
7
7
years of professional experience
Work History
Waitress/Shift Leader
Quarterdeck Restaurant
08.2022 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Opening and closing duties ensuring restaurant is efficiently ready for a new shift
Waitress/Shift Leader
Millers Ale House Bar and Grill
01.2019 - 05.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Waitress
Palomas Taco & Tequila Bar
12.2017 - 01.2019
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Skills
- Guest service
- Dining room logistics
- Staff motivation
- Helping on line and running food
- Table management
Timeline
Waitress/Shift Leader
Quarterdeck Restaurant
08.2022 - Current
Waitress/Shift Leader
Millers Ale House Bar and Grill
01.2019 - 05.2022
Waitress
Palomas Taco & Tequila Bar
12.2017 - 01.2019
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