Jessica Diaz
Grants Pass,OR
Summary
Experienced Waitress/Manager with a proven track record at Hong Kong Restaurant, excelling in guest relations management and safe food handling. Demonstrated ability to enhance customer satisfaction and streamline operations, leading to a significant improvement in service delivery. Skilled in utilizing point of sale systems and adept at training staff, ensuring compliance with food safety standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress/Shift Leader
Shari's Cafe and Pies
Grants Pass, OR
01.2024 - 10.2024
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Bussed tables.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Prepared salads, appetizers, and garnishes to assist kitchen staff. As well as cooked meals as needed.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Waitress/Manager
Hong Kong Restaurant
Grants Pass, OR
11.2017 - 12.2023
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Resolved customer complaints in a timely manner with professionalism.
- Created daily shift schedules for waitstaff according to business needs.
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Monitored cash register operations during shifts for accuracy of transactions.
Education
Phagan's Beauty College
Grants Pass, OR06-2010
High School Diploma -
North Valley High School
Grants Pass, OR06-2001
Skills
- Customer Service
- Safe Food Handling
- Guest Relations Management
- Table Bussing
- Complaint resolution
- Tableside Service
- Order delivery
- Point of sale systems
- Menu knowledge
- Payment Processing
Certification
- OLCC
- FOOD HANDLERS CARD
Oregon Lottery
- 5 years experience with Oregon Lottery
Timeline
Waitress/Shift Leader
Shari's Cafe and Pies
01.2024 - 10.2024
Waitress/Manager
Hong Kong Restaurant
11.2017 - 12.2023
- OLCC
- FOOD HANDLERS CARD
Phagan's Beauty College
High School Diploma -
North Valley High School
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