Brittney Rice
Boiling Springs,SC
Summary
Results-driven financial professional prepared to excel in loss mitigation as well as customer service. Extensive background in handling delinquency cases with focus on resolution and risk management. Known for strong collaborative spirit and adaptability to changing requirements. Proficient in communication and negotiation.
Overview
9
9
years of professional experience
Work History
Loss Mitigation Specialist II
American Credit Acceptance
01.2022 - 02.2025
- Over 8 years experience with customer service
- Over 2 years loan experience
- Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
Customer Sales Rep
Sirius Xm Radio
01.2019 - 07.2022
- Cold calling
- Sale New products to New customers
Customer Experience Rep
Concentrix
01.2016 - 12.2018
- Over 2 years experience on the Apple campaign
- Assist with customer complaints, sale new products, assist with all general customer service
Education
High School Diploma -
Spartanburg High School
Boiling Springs, SC05.2008
Skills
- Default management
- Collections experience
- Negotiation expertise
- Coordinating records
Timeline
Loss Mitigation Specialist II
American Credit Acceptance
01.2022 - 02.2025
Customer Sales Rep
Sirius Xm Radio
01.2019 - 07.2022
Customer Experience Rep
Concentrix
01.2016 - 12.2018
High School Diploma -
Spartanburg High School
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