Johaime Gotay
Spartanburg,SC
Summary
Thorough team contributor with strong organizational capabilities seeking advancement within TD bank. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
Work History
Loss Mitigation Specialist II
TD Bank
05.2024 - Current
- Adheres to established procedures and identifies ways to enhance workflows.
- Executes tasks involving intricate operations within area of expertise.
- Offers specialized knowledge for various stakeholders and team members.
- Keeps business leaders and other team informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities.
Debt Specialist III
TD Bank
08.2021 - 05.2024
- Utilized analytical skills to evaluate clients financial situations accurately, enabling tailor-made solutions for each individual case.
- Collaborated with team members to develop innovative approaches to debt settlement and recovery.
- Established credibility as a trusted advisor by consistently delivering on promises, maintaining confidentiality, and demonstrating a deep understanding of clients financial challenges.
- Resolving customers delinquency via phone by offering eligible programs and payment arrangements.
Education
High School Diploma -
Bloomfield Tech High School
06.2015
Skills
- Default management
- Collections experience
- Negotiation expertise
- Teamwork and collaboration
- Self motivator
- Critical thinking
- Proficiency is Microsoft Excel & Outlook
- Coordinating records
- Effective communication
Timeline
Loss Mitigation Specialist II
TD Bank
05.2024 - Current
Debt Specialist III
TD Bank
08.2021 - 05.2024
High School Diploma -
Bloomfield Tech High School