Brittney Sauer
Murfreesboro,TN
Summary
Hardworking Client Strategy Manager with 5 years of experience working directly with clients to service accounts. Expert at communication, customer service solutions, and client relations. Successful at onboarding new accounts while maintaining relationships and growing revenue with existing ones.
Overview
5
5
years of professional experience
Work History
Client Strategy Manager
Enterprise Fleet Management
Brentwood, TN
03.2022 - Current
- Created detailed reports on customer success initiatives, progress, and outcomes.
- Built strong relationships with customers through regular communication and follow-ups.
- Analyzed client data and identified opportunities for growth.
- Maintained accurate records of all customer interactions in the CRM system.
- Identified customer needs by asking questions and advising on best solutions.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Branch Manager
Enterprise Truck Rental
Franklin, TN
06.2022 - 03.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Identified opportunities for process improvement initiatives within the branch.
Senior Account Specialist
Enterprise Truck Rental
Nashville, TN
02.2020 - 06.2022
- Created marketing materials, including brochures and presentations, to showcase products and services.
- Attended networking events to build relationships with potential customers.
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Utilized CRM to collect, organize and manage sales data and customer information.
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
Management Assistant
Enterprise Rent-A-Car
Knoxville, TN
09.2019 - 02.2020
- Assisted with the development of new policies and procedures for daily operations.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Bachelor of Arts - Communication Studies
The University of Tennessee - Knoxville
Knoxville, TN05-2018
Skills
- Strategic Planning
- Account development
- Adaptability and Problem Solving
- Client Relationship Management
Affiliations
- Sports
- Outdoor Activities
- Volunteer Work
- Travel
Accomplishments
- I have been with Enterprise Holdings(now Mobility) for 5 years now and have been promoted 7 times
Clifton Top 5
- WOO - Win others over - Most utilized with new accounts and contact changes.
- Responsibility - I do what I say I will and feel a personal commitment to follow through for my clients.
- Positivity - Being in a tough and ever-changing vehicle market requires endurance and a positive outlook.
- Communication - I clearly and efficiently communicate message(s) to my clients.
- Competition - I always strive to be the very best and bring that same culture to my fellow team members.
References
References available upon request.
Timeline
Branch Manager
Enterprise Truck Rental
06.2022 - 03.2024
Client Strategy Manager
Enterprise Fleet Management
03.2022 - Current
Senior Account Specialist
Enterprise Truck Rental
02.2020 - 06.2022
Management Assistant
Enterprise Rent-A-Car
09.2019 - 02.2020
Bachelor of Arts - Communication Studies
The University of Tennessee - Knoxville
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