Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rachel Barnwell

Castle Rock

Summary

Personable and driven with natural talent for building relationships and fostering client satisfaction. Possesses strong understanding of sales principles and excellent communication skills, coupled with proficiency in Microsoft software and Salesforce. Ready to drive revenue growth and enhance customer experience through dedicated service and strategic sales initiatives.

Overview

10
10
years of professional experience

Work History

Client Strategy Manager

Enterprise Fleet Management
06.2023 - Current
  • Provided exceptional customer service, resolving issues promptly and professionally.
  • Increased customer satisfaction by providing timely and professional fleet management services.
  • Expanded client base through proactive networking and relationship building efforts.
  • Organized regular meetings with clients to review account performance, address concerns, and discuss potential improvements or enhancements.

Enterprise Fleet Management Supervisor

Enterprise Fleet Management
09.2021 - 06.2023
  • Coordinated team activities to enhance productivity and efficiency.
  • Managed team resources for optimal project execution.
  • Increased employee engagement through feedback and recognition initiatives.
  • Led team meetings to align on goals and objectives.
  • Exceeded departmental goals, optimizing resource allocation.
  • Mentored junior staff members in professional development, contributing to improved employee retention rates and overall satisfaction.

Senior Account Fleet Coordinator

Enterprise Fleet Management
03.2017 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Manager Trainee

Enterprise Holdings Inc
02.2015 - 03.2017
  • Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
  • Increased customer satisfaction by providing personalized rental solutions and exceptional service.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Ensured compliance with company policies and applicable regulations regarding rental agreements, insurance requirements, and safety procedures.
  • Developed strong relationships with local businesses for mutually beneficial partnerships and referrals.

Education

Bachelor of Science - Sociology

University of California, Berkeley
Berkeley, CA
05-2013

Skills

  • Strategic planning
  • Business development
  • Market analysis
  • Competitive analysis
  • Operational efficiency
  • Strategic partnerships
  • Executive communication
  • Performance improvement

Accomplishments

  • Supervised team of 8 employees.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved customer service results through effectively helping with streamlining processes.

Timeline

Client Strategy Manager

Enterprise Fleet Management
06.2023 - Current

Enterprise Fleet Management Supervisor

Enterprise Fleet Management
09.2021 - 06.2023

Senior Account Fleet Coordinator

Enterprise Fleet Management
03.2017 - 09.2021

Manager Trainee

Enterprise Holdings Inc
02.2015 - 03.2017

Bachelor of Science - Sociology

University of California, Berkeley

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Rachel Barnwell