Summary
Overview
Work History
Education
Skills
Timeline
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Nichole Spangler

Ankeny,IA

Summary

Dynamic Client Strategy Manager with a proven track record at Enterprise Fleet Management, specializing in strategic partnerships with a passion for driving organizational growth and operational efficiency. Adept at leveraging data analytics to drive growth strategies and enhance client relationships. Proven ability to develop and execute strategies that align with business objectives. Known for strategic thinking, effective communication, and collaborative approach to problem-solving. Recognized for exceptional communication skills and the ability to thrive in high-stress situations, fostering trust and collaboration.

Overview

13
13
years of professional experience

Work History

Client Strategy Manager

Enterprise Fleet Management
12.2015 - 07.2025
  • Provide expertise and guidance on fleet management strategies to maximize efficiency and cost savings.
  • Developed comprehensive fleet strategies for business partners that aligned with their objectives.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Built strong relationships with C-Suite decision makers though trust, honesty, integrity and collaboration.
  • Analytical and problem-solving skills.
  • Ability to manage multiple priorities and meet deadlines.
  • Experience with fleet management software and technology including Salesforce.

Assistant Manager

Enterprise Truck Rental
08.2014 - 12.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.

Key Account Specialist

Enterprise Truck Rental
01.2013 - 08.2014
  • Developed strong rapport with key account contacts, fostering long-term partnerships and promoting retention.
  • Explored untapped markets by conducting comprehensive research on potential new accounts, leading to increased market penetration and expansion efforts.
  • Identified new business opportunities within existing accounts to expand market share and drive growth.
  • Strengthened key account relationships by consistently providing exceptional customer service and addressing client needs promptly.
  • Conducted regular business reviews with key account stakeholders, presenting relevant data and insights to support decision-making processes.

AirCom Dispatcher

Air Methods
02.2012 - 12.2012
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with pilots and personnel to coordinate timely arrival to on sight accidents and hospitals.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Education

Bachelor of Science - Broadcasting

University of Nebraska At Kearney
Kearney, NE
12-2010

Skills

  • Strategic partnerships
  • Data analytics
  • Operational efficiency
  • Growth strategies
  • Effective relationship management
  • Strong verbal communication
  • Effective organizational skills
  • Effectively manage high-stress situations

Timeline

Client Strategy Manager

Enterprise Fleet Management
12.2015 - 07.2025

Assistant Manager

Enterprise Truck Rental
08.2014 - 12.2015

Key Account Specialist

Enterprise Truck Rental
01.2013 - 08.2014

AirCom Dispatcher

Air Methods
02.2012 - 12.2012

Bachelor of Science - Broadcasting

University of Nebraska At Kearney

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