Brittney Saygnaphay
Irvine,Californa
Summary
Results-driven regional sales leader with 4+ years of progressive retail experience. Good forecasting, reporting and operations management abilities. Persuasive communicator with a collaborative style.
Overview
4
4
years of professional experience
Work History
Regional Manager
Lovisa
Orange County, CA
07.2021 - Current
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Created Powerpoint reports for annual team meetings.
- Report project results by gathering and documenting all object results.
- Coordinate product roadshows and new product launches.
- Created templates daily for social media use through company website.
- Compile weekly, monthly, and yearly reports of top selling accessories.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Established and maintained operational standards for 11 locations.
- Held weekly meetings with director to identify techniques to overcome sales obstacles.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Achieved retail market share goals by developing and executing dealer event-oriented marketing promotions.
- Identified above-average stores for acquisition of under-performing stores, and implemented change management and network restructuring strategies.
- Attracted new clientele and developed customer relationships by driving product-focused events.
Retail Store Manager
Lovisa
Brea, CA
06.2020 - 06.2021
- Created on-trend planograms to stay up to date with social media following.
- Trained team members in successful strategies to meet operational and sales targets.
- Optimized store displays and appearance via strategic merchandising.
- Interview and select individuals to join the company
- Conducted conference calls between store managers in the Orange County region.
- Oversee sales goals and meetings to the team on a daily basis.
- Encouraging the corporate culture to all associates.
- Maximize store profitability by controlling expenses and protecting assets
- Following all store standards and processes for merchandise and customer experience
- Building customer connections in order to create long lasting customers
- Closely following all planograms to create a well organized store.
- Trained team members in successful strategies to meet operational and sales targets.
- Completed routine store inventories.
Assistant Store Manager / Lovisa
Brea, CA
01.2020 - 06.2020
- Optimized profits within the company by controlling all costs
- Achieving sales goals and encouraging associates to achieve goals
- Accurately completed reports of sales goals
- Resolved customer issues to the satisfaction of our customer
- Coached and developed new associates
- Merchandised new stores by setting up fixtures and all products
Key Holder
Lovisa
Irvine, CA
06.2019 - 01.2020
- Assuming managerial responsibilities in the event of management absentees
- Responsible for opening and closing the store
- Building relationships with team members and customers
- Ensuring the store is clean and shop easy for all customers
- Offering support and training for new team members
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Streamlined opening and closing procedures as integral member of store staff.
Beauty Advisor / Target
RSM
, CA
09.2018 - 05.2019
- Educated customers on beauty products and trends.
- Advise and recommend beauty products personalized for the customer.
- Responsible for product displays that showcased new products and captured customers attention.
- Tracked and achieved the company sales quota daily.
- Trained new sales team members.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Operator / Target
RSM
, CA
02.2018 - 08.2018
- Handled all inbound calls to ensure customer concerns were addressed promptly
- Responsible for fitting room area organization and cleanliness
- Maintain merchandise tags
- Assisted in Lost Prevention by recording lost or stolen merchandise
Soft Lines Team Member / Target
, CA
11.2017 - 02.2018
- Responsible for customer related issues and resolving to the customer satisfaction
- Trained new sales team member
- Communicated sales and promotions with each customer touch point
- Responsible for visual merchandising and merchandise layouts
- Promoted to Operator in February
Education
Associate of Science - Business Marketing
Saddleback College
Mission Viejo, CASkills
- Engaging with Diverse Customers
- Product Demonstrations
- Computer Proficiency and Microsoft Office
- Building Customer Relationships and Loyalty
- Merchandising and Display
- Brand Promotion
- Meeting Sales Goals
- Attention to Detail
- Exceeding Customer Expectations
- Store Policies and Procedures
- Inventory Management
- Adaptable and Flexible
- Merchandise Receiving and Handling
Timeline
Regional Manager
Lovisa
07.2021 - Current
Retail Store Manager
Lovisa
06.2020 - 06.2021
Assistant Store Manager / Lovisa
01.2020 - 06.2020
Key Holder
Lovisa
06.2019 - 01.2020
Beauty Advisor / Target
RSM
09.2018 - 05.2019
Operator / Target
RSM
02.2018 - 08.2018
Soft Lines Team Member / Target
11.2017 - 02.2018
Associate of Science - Business Marketing
Saddleback College