Brittney Sims
Columbus,GA
Summary
Dynamic Mental Health Technician with proven crisis intervention and de-escalation techniques at The Bradley Center. Skilled in patient safety management and fostering supportive environments, enhancing patient well-being. Recognized for building strong client relationships and ensuring effective communication, contributing to a safer, more secure facility.
Mental health professional with extensive background in therapeutic care and patient support. Known for effective collaboration and adaptability in dynamic healthcare settings. Focused on delivering compassionate care and fostering positive, team-oriented environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mental Health Technician
The Bradley Center
02.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Team Lead
One Bonehead Trucking
07.2020 - 02.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of deliveries and adherence to high-quality standards.
Delivery Driver
Costas Restaurant
03.2019 - 08.2019
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Answered phone calls for delivery inquiries and catering services.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Kept detailed records of deliveries and money received from customers.
Shift Leader
Subway
07.2017 - 03.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Bachelor of Science - Psychology
Columbus State University
Columbus, GA05-2026
Bachelor of Arts - English, Professional Writing Concentration
Columbus State University
Columbus, GA05-2026
Skills
- De-escalation techniques
- Stress reduction techniques
- Crisis intervention
- Patient safety management
Certification
- BLS - Basic Life Support
- VDT - Vistelar De-escalation Training
Timeline
Mental Health Technician
The Bradley Center
02.2024 - Current
Team Lead
One Bonehead Trucking
07.2020 - 02.2024
Delivery Driver
Costas Restaurant
03.2019 - 08.2019
Shift Leader
Subway
07.2017 - 03.2019
Bachelor of Science - Psychology
Columbus State University
Bachelor of Arts - English, Professional Writing Concentration
Columbus State University
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