Brittney Stewart
Union City,PA
Summary
Driven by a results-focused approach, I excelled at Maximus by enhancing customer loyalty through empathetic service and resolving complaints, demonstrating key strengths in active listening and problem-solving. My tenure at Forever 21 saw a consistent meeting or exceeding of sales targets, showcasing my ability in customer relationship development and cash handling. Focused candidate with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PCA
Perfect Care Nursing
Fairburn, GA
03.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Customer Service Representative
Maximus
Remote
04.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Security Officer
Allied Universal Security Services
Fairburn, GA
06.2022 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Bank Teller
Woodforest Bank
Willow Grove, PA
02.2021 - 04.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Senior Sales Associate
Forever 21
Philadelphia, PA
09.2019 - 03.2021
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
Sales Associate
American Eagle Outfitters, Inc
Philadelphia, PA
09.2018 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Abraham Lincoln High School
Philadelphia, PA05.2019
Skills
- Professionalism and Courtesy
- Money Handling
- Cash counting
- Customer relationship development
- Active Listening
- Problem-solving abilities
- Data Entry
- Compassionate Care
Certification
- PCA -Personal Care Aid
- FIRST AID/ CPR
- OSHA 10 - Environmental Safety And Health Administration
Timeline
PCA
Perfect Care Nursing
03.2024 - Current
Customer Service Representative
Maximus
04.2023 - 02.2024
Security Officer
Allied Universal Security Services
06.2022 - 06.2022
Bank Teller
Woodforest Bank
02.2021 - 04.2022
Senior Sales Associate
Forever 21
09.2019 - 03.2021
Sales Associate
American Eagle Outfitters, Inc
09.2018 - 07.2019
High School Diploma -
Abraham Lincoln High School