Brittney Wilson
Marion,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
Sutter Health
11.2021 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
Customer Care Representative
Molina Healthcare
01.2021 - 09.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Associate
Wells Fargo
10.2015 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
General Operator
Southern Packing
06.2010 - 09.2015
- Set up machines to start production cycles and controlled machine settings.
- Kept accurate records of defective units or products.
- Fed raw materials into machines.
- Inspected machine parts with measuring tools.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Provided on-the-job training to newly hired workers and team members.
- Performed inspections and routine maintenance on equipment.
Education
High School Diploma -
Marion High School
Marion, SC08.2009
Skills
- Regulatory Compliance
- Customer Support
- Clerical Support
- Team Collaboration
- Appointment Scheduling
- Problem Resolution
- Customer Service
- Account Management
- Account Updating
- Customer RMA Management
- Project Management
- Inventory Control
- Quality Assurance
- Customer Relationship Management (CRM)
- Multi-Line Phone Systems
Timeline
Customer Service Associate
Sutter Health
11.2021 - 10.2023
Customer Care Representative
Molina Healthcare
01.2021 - 09.2023
Customer Service Associate
Wells Fargo
10.2015 - 12.2019
General Operator
Southern Packing
06.2010 - 09.2015
High School Diploma -
Marion High School
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