Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittney Woods

Mobile,AL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience
2018
2018
years of post-secondary education

Work History

Customer Service Representative

Verizon
Foley, Alabama
03.2020 - 10.2021
  • Assisted customers with inquiries about services and billing issues.
  • Provided technical support for mobile devices and service plans.
  • Handled customer complaints and resolved issues effectively.
  • Educated customers on new products and promotional offers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed positive relationships with customers through friendly interactions.
  • Strengthened customer retention by offering discount options.

Education

Williamson High School
Mobile, AL

Skills

  • Customer service
  • Technical support
  • Order tracking
  • Product education

Timeline

Customer Service Representative

Verizon
03.2020 - 10.2021

Williamson High School
Brittney Woods