Brittni Frawley
Weatherford
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Operations Manager
FedEx Freight
Fort Worth, Texas
09.2023 - Current
- Facilitated comprehensive annual reviews of self-goals for individuals, emphasizing growth in supervisory leadership skills.
- Led cross-functional teams to enhance productivity and operational efficiency across multiple departments.
- Analyzed road drivers' service hours and supervisors' conduct to identify and address discrepancies in DOT compliance.
- Facilitated improved team dynamics through monthly driver meetings with service center management, enhancing operational communication. Drove engagement in monthly driver meetings, resulting in better alignment between service center and drivers. Cultivated a collaborative environment by conducting monthly driver meetings with service center leadership, leading to enhanced team performance.
- Analyzed and reported on NLJ PSP LTC percentages and trailer metrics, driving adherence to compliance requirements and FedEx Freight standards.
- Facilitated interdepartmental communication among central dispatch, PT motors, and economy oversight team to optimize freight operations.
- Cultivated effective communication channels among all staff members to enhance collaboration from the floor to the road.
- Streamlined operations by implementing process improvements and optimizing resource allocation.
Supervisor of Operations, Compliance
FedEx Freight
Fort Worth, Texas
01.2023 - 09.2023
- Ensured center’s adherence to compliance standards through thorough audits.
- Conducted business review audits to evaluate performance against established benchmarks.
- Assisted center in meeting expectations outlined in Business Review Requirements (BRR)
- Conducted comprehensive center self-assessments in Kronos for edit forms, meal violations, forklift safety, and DOT permits.
Supervisor of Operations, Office
FedEx Freight
Fort Worth, Texas
11.2020 - 01.2023
- Led the office team, fostering collaboration and cross-training initiatives
- Demonstrated versatility by seamlessly covering roles during team member absences, ensuring uninterrupted operations
- Prioritized exceptional customer experiences through efficient workflow management and attentive service
- Nurtured team growth and development by providing guidance and mentorship, resulting in improved performance
- Managed timekeeping processes by accurately entering time sheets into the Kronos system
- Conducted comprehensive annual performance reviews, offering constructive feedback and setting clear objectives
Team Leader, Billing
FedEx Freight
Fort Worth, Texas
02.2020 - 11.2020
- Collaborate with billers, drivers, as well as local and non-local operations to ensure proper documentation has been provided to carrier and is compliant with audit regulations
- Establish relationships with dock personal to ensure freight movement
- Ensure Image reports are reconciled
- Provide knowledge to billing team and dock personal with billing discrepancies
- Develop relationships with billing team that encourages and promotes group development and achieves new systematic goals
- Collaborates with new developing departments such as ISPI to help promote a more efficient and productive billing process
OS&D Clerk
FedEx Freight
Fort Worth, Texas
11.2016 - 02.2020
- Collaborate with customers and logistics teams to reconcile unknown overage freight
- Assess liability and responsibility for freight return
- Ensure Overage Report is compliant with current audit regulations
- Communicate with team members and customers to ensure correct actions are executed to correct misdelivered freight
- Fill in periodically for Chemical Spills at local level
- Maintain accurate records for reporting all OS&D freight on a daily/weekly basis
- Ensure Image reports are reconciled
Biller/Driver Check-in/Customer Service
FedEx Freight
Fort Worth, Texas
06.2010 - 11.2016
- Communicate with drivers and review paperwork brought back to service center
- Collaborate with dispatch in order to communicate efficiently with customers and drivers
- Establish relationships with customers and office administration
- Communicate and display excellent customer service with customers via phone and email
- Provide knowledgeable answers to questions about shipping, pricing and availability
- Work with internal departments to meet customer’s needs.
- Work with customers to resolve product returns, reconsignments, shipping inquiries and shipping status questions
- Train new employees on systems and procedures
Shift Manager
Chick-Fil-A
Hurst, Texas
08.2006 - 05.2010
- Trained all employees on proper food handling and preparation, cash accountability, and customer service
- Inspected all equipment in the restaurant and arranged for necessary maintenance to be sure all devices were in working order
- Handled all customer and employee grievances and ensured a resolution was found in a timely manner that was acceptable to all parties
- Responsible for hiring, training, and scheduling employees
- Accountable for all money, inventory, and products in and out of the restaurant
- Managed incoming and outgoing marketing material
Education
Bachelor of Arts - Interdisciplinary Studies, Sociology, Behavioral Studies, Women’s Studies
University of Texas At Arlington
Arlington, TexasAssociate of Arts -
Tarrant County College
Hurst, TexasSkills
- Interpersonal Communication
- Team Orientation/Leadership
- Customer Service
- Conflict Resolution
- Training/Teaching
- Data Entry
- Microsoft Word /Outlook
- Dashboard Research
- Freight Center Compliance
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Operations Manager
FedEx Freight
09.2023 - Current
Supervisor of Operations, Compliance
FedEx Freight
01.2023 - 09.2023
Supervisor of Operations, Office
FedEx Freight
11.2020 - 01.2023
Team Leader, Billing
FedEx Freight
02.2020 - 11.2020
OS&D Clerk
FedEx Freight
11.2016 - 02.2020
Biller/Driver Check-in/Customer Service
FedEx Freight
06.2010 - 11.2016
Shift Manager
Chick-Fil-A
08.2006 - 05.2010
Bachelor of Arts - Interdisciplinary Studies, Sociology, Behavioral Studies, Women’s Studies
University of Texas At Arlington
Associate of Arts -
Tarrant County College