Brittni Martin
El Paso,TX
Summary
Professional in member relations with strong capabilities in communication, conflict resolution, and relationship management. Proven track record of fostering collaborative environments and achieving results through teamwork and adaptability. Skilled in leveraging problem-solving abilities and customer service expertise to address member needs and drive satisfaction. Dependable, flexible, and well-prepared to contribute to organizational goals.
Overview
9
9
years of professional experience
Work History
Member Relations Specialist II
HealthEquity
11.2021 - Current
- Conducted thorough research to identify and resolve issues affecting member relations effectively.
- Enhanced member satisfaction by addressing and resolving concerns in a timely and professional manner.
- Identified areas for improvement by analyzing member feedback, leading to targeted action plans for enhancement.
- Strengthened relationships with key accounts by initiating regular follow-ups and offering personalized support.
- Trained new team members on best practices for managing member relations, improving overall department performance.
- Drove departmental success by consistently meeting and exceeding performance targets related to member satisfaction, retention rates, and revenue generation.
Receptionist
Aurora Health Care
12.2015 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Associates - Paralegal Studies
National Paralegal College
Phoenix, AZ08.2022
High School Diploma -
Niles West High School
Skokie, IL01.2009
Skills
- Customer Support
- Problem-solving skills
- Member retention
- Member correspondence
- Teamwork and Collaboration
- Multitasking Abilities
- Calm and Professional Under Pressure
- Reliability
- Computer Skills (Teams, Verint Jabber, Word Excel etc)
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Excellent Communication
Availability
08:00 AM - 05:00 PM, Leave a voice message at any time.
Timeline
Member Relations Specialist II
HealthEquity
11.2021 - Current
Receptionist
Aurora Health Care
12.2015 - 09.2018
Associates - Paralegal Studies
National Paralegal College
High School Diploma -
Niles West High School
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