Brittnie Johnson
6431 Hillsdale Blvd,CA
Summary
Seasoned Personal Shopper at Instacart, adept in resolving complex customer issues with professionalism and maintaining high satisfaction levels. Skilled in Microsoft Office and POS systems, I excel in time management and negotiation, driving sales and profitability improvements. My experience spans customer service, crisis intervention, and staff training, showcasing my multifaceted skill set.
Overview
6
6
years of professional experience
Work History
Personal Shopper
Instacart
Sacramento, CA
03.2024 - Current
- Assisted customers in selecting items that met their individual needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
Supervisor
Bath and Body Works, Limited Brands
Sacramento, CA
08.2018 - 04.2024
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Trained new employees on company policies, job duties, and performance expectations.
- Developed strategies for increasing sales and profitability by analyzing current trends, monitoring competitors' activities, and recommending changes in products or services.
Facility Manager
Paradise Oaks Youth Services
Sacramento, CA
02.2019 - 04.2020
- Provided crisis intervention support for clients in emergency situations.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Educated clients about mental health conditions, medications and self-care techniques.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
Education
High School Diploma -
Monterey Trail High School
Sacramento05-2012
Some College (No Degree) - Behavioral Sciences
Sierra College
Rocklin, CASkills
- Effective telephone, interpersonal, and verbal communication skills
- Proven ability to resolve complex customer issues with professionalism
- Proficient in Microsoft Office Suite and various POS systems
- Strong time management and multitasking abilities
- Excellent problem-solving and negotiation skills
- Collaborative team building and leadership skills
Timeline
Personal Shopper
Instacart
03.2024 - Current
Facility Manager
Paradise Oaks Youth Services
02.2019 - 04.2020
Supervisor
Bath and Body Works, Limited Brands
08.2018 - 04.2024
High School Diploma -
Monterey Trail High School
Some College (No Degree) - Behavioral Sciences
Sierra College