Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Brittny Goon

Mount Prospect,IL

Summary

Hardworking General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Passionate about motivating, training and developing team members to drive profitability in a highly competitive and fast-paced environment. Climbed the ranks from waitress to General Manager in three years.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Lou Malnatis Pizzeria
Glenview, IL
02.2024 - Current
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction and ensure customer loyalty.
  • Managed food costs, labor, and other expenses to match store budget and create optimal flow-through to our bottom line.
  • Analyzed past sales trends to forecast weekly revenue and created schedules for three departments to correspond with forecasted revenue.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Delivered exceptional customer experiences through hands-on leadership of associates and managers.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked and high-quality.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Legal Production Assistant & Affidavit Coordinator

Blitt & Gaines, P.C.
Wheeling, IL
08.2017 - 05.2019
  • Prepared and reviewed law suits for attorneys to take to court.
  • Drafted legal affidavits, communicated with clients on affidavit production standards.
  • Delegated and oversaw tasks to the rest of the department.
  • Communicated internally with other departments on cases.
  • Worked closely with management to provide effective assistance for specific aspects of business operation.
  • Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
  • Proofread drafts of legal documents for accuracy in grammar and punctuation.
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
  • Provided administrative support to boost firm's document production and legal correspondence.

Education

Bachelor of Music - Vocal Performance

DePauw University
Greencastle, IN

Skills

  • Administrative tasks
  • Filing and data archiving
  • Verbal and written communication
  • Staff Training
  • Customer Relations
  • Microsoft Office
  • Labor management
  • Trend analysis and forecasting

Accomplishments

  • Won the Jean Malnati Miller award in 2021, which recognizes outstanding employee culture, profitability, and customer satisfaction rates among all Lou Malnati's restaurants.

Certification

  • ServSafe certified.

Languages

Spanish
Professional

Timeline

General Manager

Lou Malnatis Pizzeria
02.2024 - Current

Legal Production Assistant & Affidavit Coordinator

Blitt & Gaines, P.C.
08.2017 - 05.2019

Bachelor of Music - Vocal Performance

DePauw University

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Brittny Goon