Madelyn Torres
Lafayette,IN
Summary
Knowledgeable manufacturing and production professional with a decisive leadership style, advanced planning abilities and complex problem-solving skills. Keeping a continuous watch on performance and quality, maintaining compliant operations and overseeing budgets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Panda Express
04.2024 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Store Manager
Panda Express
05.2023 - 04.2024
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Created weekly work schedules for store personnel.
Assistant Manager
Panda Express
08.2022 - 05.2023
- Work with others to complete a fair amount of customer service
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
Shift Leader
Panda Express
08.2019 - 08.2022
- Monitored employee performance to ensure compliance with company policies and procedures.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
Counter Help
Panda Express
08.2017 - 08.2019
- Greeted customers and provided excellent customer service.
- Operated cash register to process payments accurately and efficiently.
- Answered customer inquiries regarding products, prices, and availability.
Volunteer
YMCA
06.2016 - 05.2019
- Compiled reports on volunteer activities and accomplishments.
Education
High School -
Portage High School
Portage, Indiana06.2019
Some College (No Degree) - Psychology
Indiana State University
Terre Haute, IndianaHealth and Human Sciences -
Purdue University
West Lafayette, IndianaSkills
- Proficient in Written Communicatio
- Implement Technology Effectively
- Experienced with Mac OS
- Experienced with Google Drive Tools
- Experienced with Windows Software
- Relationship Building
- Administrative Support
- Administrative tasks
- Teamwork and Collaboration
Certification
- Servsafe Certified
- Servsafe Proctor
References
References available upon request.
Timeline
General Manager
Panda Express
04.2024 - Current
Store Manager
Panda Express
05.2023 - 04.2024
Assistant Manager
Panda Express
08.2022 - 05.2023
Shift Leader
Panda Express
08.2019 - 08.2022
Counter Help
Panda Express
08.2017 - 08.2019
Volunteer
YMCA
06.2016 - 05.2019
High School -
Portage High School
Some College (No Degree) - Psychology
Indiana State University
Health and Human Sciences -
Purdue University
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