Brittny Henry
Carson City,NV
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Behavior Technician
CCC of Carson City
Carson City, NV
09.2025 - 02.2026
- Designed and executed individualized behavior intervention plans to enhance client development.
- Facilitated data collection and analysis to monitor client progress.
- Collaborated with team members to enhance therapeutic techniques and strategies.
- Engaged clients in activities to promote social skills and communication.
- Maintained accurate documentation of sessions in compliance with organizational standards.
- Participated in ongoing training to improve skills and knowledge of behavioral practices.
CCR- Medicaid
TTEC- Government Based
Carson City, NV
10.2024 - 10.2025
- Exhibited strong personal responsibility to drive project success and team collaboration.
- Adapted quickly to fast-paced settings to maintain productivity and meet deadlines.
- Facilitated collaboration among team members while excelling in independent tasks to achieve project goals.
- Proven ability to learn quickly and adapt to new situations.
- Facilitated teamwork by providing essential support and strategic guidance to colleagues.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Executed efficient time allocation techniques to meet all project deadlines.
- Skilled at working independently and collaboratively in a team environment.
CNA/Social Worker
Self Employed Services
Orlando, FL
03.2012 - 03.2025
- Facilitated daily activities for patients, ensuring optimal comfort and safety standards.
- Supported personal hygiene tasks to uphold client dignity and respect.
- Performed comprehensive vital sign evaluations to support timely reporting and enhance patient care.
- Engaged with family members to create customized care plans that reflect individual requirements.
- Designed and implemented scheduling frameworks to streamline operations and improve client satisfaction.
- Promoted patient needs in collaboration with multidisciplinary teams to optimize overall care delivery.
- Assessed and documented essential patient vitals to ensure optimal health monitoring.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted patients with daily living activities, promoting independence and dignity.
- Educated patients and families on health management, enhancing understanding of care protocols.
- Developed and delivered comprehensive training programs for new caregivers to enhance patient assistance skills and ensure adherence to safety procedures.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Supported patients with limited mobility in executing essential tasks to enhance their quality of life.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Upheld infection control and prevention policies across different patient-facing areas.
- Developed personalized intervention plans based on client assessments and needs.
- Educated clients on coping mechanisms and life skills for improved well-being.
- Monitored client progress, adjusting strategies to enhance effectiveness of interventions.
- Facilitated support groups, encouraging peer interaction and shared experiences.
- Coordinated with community resources to connect clients with essential services.
- Updated client documentation for accurate, compliant and current records.
- Trained new social workers on best practices in client engagement and case management.
- Advocated for client rights, ensuring access to necessary healthcare and social services.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- De-escalated stressful situations through individual and family crisis interventions.
- Promoted client interests to ensure respect for rights and fulfillment of personal preferences.
- Conducted thorough assessments and crafted personalized intervention plans to improve client well-being.
- Supported needs of 5+ residents under long-term care.
Sales Associate/Cosmetologist
Walt Disney World Resort
Orlando, FL
06.2006 - 08.2011
- Delivered exceptional customer service to enhance guest experiences and drive satisfaction.
- Managed inventory levels, ensuring product availability and optimized stock organization.
- Trained and mentored new sales associates on operational procedures and customer engagement techniques.
- Collaborated with team members to implement effective sales strategies that increased merchandise visibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Led team initiatives focused on increasing repeat clientele through exceptional service quality and rapport building.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Applied makeup to clients for special occasions to meet requirements.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
- Trained new staff on cutting-edge beauty techniques, ensuring salon's services remained competitive and top-notch.
- Coordinated with fashion and wedding planners to offer specialized beauty packages, expanding salon's clientele.
- Boosted salon revenue by introducing innovative hair coloring techniques that attracted diverse clientele.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Customized makeup applications for special events, enhancing clients' satisfaction and boosting word-of-mouth referrals.
- Offered professional cuts, color services and extensions to salon customers.
- Demonstrated thorough knowledge of all salon products and services.
- Styled hair, makeup and nails for customers for special events and occasions.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Trained new cosmetologists on makeup and skincare products and techniques.
Education
High School Diploma -
Jones High School
Orlando05.2009
Skills
- Active listening
- Data collection
- Documentation skills
- Skill development
- Case management
- Natural environment teaching
- Empathy and patience
- Clear communication
- Time management
- Flexibility and adaptability
- Relationship building
- Communication
- Client engagement
- Group instruction
- Transition planning
- Behavior reduction procedures
- HIPAA requirements
- Decision-making
- Critical thinking
- Crisis management
- Employee training
- Positive reinforcement
Humanitarian Award 1999
I received this award and was recognized at SeaWorld Stadium.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Behavior Technician
CCC of Carson City
09.2025 - 02.2026
CCR- Medicaid
TTEC- Government Based
10.2024 - 10.2025
CNA/Social Worker
Self Employed Services
03.2012 - 03.2025
Sales Associate/Cosmetologist
Walt Disney World Resort
06.2006 - 08.2011
High School Diploma -
Jones High School