Brittny Wade
Lansing ,MI
Summary
Led recruitment efforts for local companies, focusing on attracting top talent. Cultivated strong professional relationships through effective communication and leadership. Streamlined time management processes to enhance team productivity. Demonstrated adaptability in learning new concepts and managing stress in high-pressure situations. Motivated team members to achieve collective goals through strong leadership skills.
Overview
15
15
years of professional experience
Work History
Eligibility Specialist/ Case worker
State Of Michigan- MDHHS Ottawa County
04.2023 - Current
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Processed and certified documents for accuracy and compliance with government regulations.
- Evaluated eligibility for state assistance programs, ensuring compliance with regulations and guidelines.
- Conducted thorough interviews to gather necessary information from applicants for accurate assessments.
- Developed and implemented process improvements that enhanced workflow efficiency in case management.
Restaurant General Manager/ Recruiter
Border Foods
02.2018 - 09.2021
- Oversaw daily operations ensuring compliance with health and safety regulations.
- Developed training programs to enhance staff performance and service quality.
- Implemented inventory management systems to reduce waste and optimize supply chain efficiency.
- Analyzed customer feedback to improve menu offerings and dining experience.
- Managed budgeting processes to achieve financial targets while maintaining service standards.
- Led team meetings to promote communication and address operational challenges effectively.
- Fostered a positive workplace culture through employee engagement initiatives and recognition programs.
- Streamlined processes for order fulfillment, improving speed of service during peak hours.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Material Handler
Gentex
Holland, MI
10.2014 - 07.2019
- Hilo Driver/ TWI Certified (trainer)
- Maintains production and distribution of products by pulling orders from inventory; delivering production materials and supplies with a consistent sense of urgency which allows production to fill orders to customers’ satisfaction.
- Mastering all skills and qualifications while accomplishing related results as needed, which include but not limited to Analyzing Information, Dealing with Complexity, Deadline Oriented, Time Management, Process Improvement, Safety Management, Inventory Control, Consistent Lifting.
- Collaborated with team members to optimize workflow and meet production deadlines consistently.
- Trained new hires on safe handling practices and proper equipment usage to ensure compliance.
- Implemented safety protocols, reducing workplace accidents and enhancing overall operational efficiency.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of materials.
RGM- Restaurant General Manager
Chicago Diversified Foods (Taco Bell)
01.2011 - 11.2014
- Directed daily operations to ensure compliance with company standards and policies.
- Managed inventory control systems to optimize supply levels and reduce waste.
- Implemented training programs to enhance team performance and customer service skills.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Analyzed sales data to identify trends, adjust strategies, and improve profitability.
- Oversaw financial reporting processes to ensure accuracy and accountability in budgeting.
- Fostered a positive work environment that encouraged teamwork and employee retention.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Education
Studied Criminal Justice/ Corrections -
Grand Rapids Community College
Grand Rapids, MISkills
- Leveraged Microsoft Office tools to create, edit, and manage a variety of business documents efficiently
- Executed payroll functions, overseeing data entry and reconciliation processes
- Attained HILO certification, showcasing mastery of essential skills and knowledge
- Attained Serve Safe certification, demonstrating commitment to food safety standards
- Resolved customer service issues to enhance satisfaction ratings Assisted team performance by streamlining communication processes Fostered a customer-centric culture that prioritized client needs and expectations
Timeline
Eligibility Specialist/ Case worker
State Of Michigan- MDHHS Ottawa County
04.2023 - Current
Restaurant General Manager/ Recruiter
Border Foods
02.2018 - 09.2021
Material Handler
Gentex
10.2014 - 07.2019
RGM- Restaurant General Manager
Chicago Diversified Foods (Taco Bell)
01.2011 - 11.2014
Studied Criminal Justice/ Corrections -
Grand Rapids Community College