Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Brittny Walls

Essex,MD

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

OCMD
Baltimore, MD
03.2023 - 07.2023
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.

Food Production Worker

Snyders
Baltimore, MD
10.2020 - 03.2021
  • Prepared and built food items according to standardized recipes and directions.

Cashier

Dollar Tree
Baltimore, MD
04.2020 - 11.2020
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Waitress

Mos Seafood
Baltimore, MD
04.2017 - 08.2019
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials, and took drink orders.

Office Assistant

Cavanaugh & Sons
Baltimore, MD
05.2008 - 08.2012
  • Delivered clerical support by handling range of routine and special requirements.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Dispatching

Education

Diploma -

Kenwood High School Ib And Sports Science
Baltimore, MD
09.2004 - 05.2008

Skills

Report preparation

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Timeline

Customer Service Representative

OCMD
03.2023 - 07.2023

Food Production Worker

Snyders
10.2020 - 03.2021

Cashier

Dollar Tree
04.2020 - 11.2020

Waitress

Mos Seafood
04.2017 - 08.2019

Office Assistant

Cavanaugh & Sons
05.2008 - 08.2012

Diploma -

Kenwood High School Ib And Sports Science
09.2004 - 05.2008
Brittny Walls