Britton Thomas
Pinellas Park
Summary
Dynamic Lead Technician Supervisor at Clear Tech Pools with expertise in diagnostic testing and system maintenance. Successfully enhanced customer satisfaction through efficient service workflows and advanced training programs. Proven ability to streamline communication and evaluate technician performance, fostering a culture of professional growth and safety compliance within the team.
Overview
15
15
years of professional experience
Work History
Lead Technician Supervisor
Clear Tech Pools
Saint Petersburg, FL
01.2011 - Current
- Trained junior technicians on best practices for equipment maintenance and customer service protocols.
- Conducted routine inspections to identify potential issues in pool operations, enhancing overall functionality.
- Developed efficient workflows for service calls, improving response times and customer satisfaction ratings.
- Coordinated inventory management to ensure availability of essential tools and replacement parts for repairs.
- Implemented training programs focused on advanced troubleshooting techniques for complex pool systems.
- Streamlined communication between field technicians and office staff, enhancing project coordination and execution.
- Evaluated technician performance and provided constructive feedback to promote professional growth within the team.
Education
High School Diploma -
Hollands High School
Pinellas Park, FLSkills
- Testing and repair
- Diagnostic testing
- Safety compliance
- Schematics interpretation
- System maintenance
- Electrical systems
Timeline
Lead Technician Supervisor
Clear Tech Pools
01.2011 - Current
High School Diploma -
Hollands High School