BRIANNA LASHEA WATERS
Summary
Highly motivated, go the extra mile to retain any customer. Able to utilize sales techniques and negotiate to retain customers, while multi-tasking in fast pace environment. Ethical and compassionate consultant with several years of collections and customer service experience. Consistently dedicated to exceeding company;s expectations.
Overview
10
10
years of professional experience
Work History
Sales
At&t
Richardson
05.2025 - Current
- Developed and looked for different strategies to execute. Created different goals to achieve sales targets in designated territory.
- Help hold the team accountable for regional sales representatives responsible for meeting sales targets.
- Helped hold the team accountable for regional sales representatives responsible for meeting sales targets.
Sales & Retention Consultant
Valor Intelligence
Dallas
06.2021 - 03.2024
- Retained customers during outages and resolved billing inquiries
- Processed sales orders and managed related administrative tasks
- Retain customers facing outages and billing inquiries
- Make arrangements with customers to pay account balance in full or set up payment arrangements
- Process sales order entry as well as any other administrative tasks
- Manage and support sales requiring construction throughout regions
- Oversee real-time tracking and maintenance of sales activities in Salesforce.com
- Arranged payment plans with customers to ensure account balances were settled
- Document and escalate billing inquiries to ensure timely resolution.
Billing and Sales Representative
Sprint
Oklahoma City
12.2019 - 06.2021
- Resolved customer billing inquiries by investigating account details
- Handled inbound sales calls, consistently exceeding sales goals by identifying customer needs and providing tailored solutions
- Troubleshot and retrieved data for call logs history
- Used effective questioning techniques to clarify why debtors were delinquent
- Processed payments and contract information for accounts
- Interfaced with customers to bring accounts current with suitable repayment plan.
- Advised debtors on payment options and established payment plans, enhancing customer satisfaction and increasing recovery rates
- Assisted members with billing questions and disputes
- Advised members of our product features
- Interfaced with customers to develop suitable repayment plans, effectively bringing accounts current and improving overall account health.
Sales Representative
Chico's Clothing
Oklahoma City
03.2019 - 12.2019
- Developed and maintained positive customer relations by ensuring that customer requests were handled appropriately and in a timely manner
- Cultivated positive customer relations by promptly addressing and resolving requests
- Operated cash register, scanners, and computers to itemize and total customer purchases; collect payments
- Focused on customer assistance while managing routine store tasks.
- Assisted with store stocking, floor-sets, and opening/closing procedures
- Resolved billing discrepancies through investigation and implemented solutions to prevent recurrence
- Assisted customers promptly while managing routine store tasks.
Sales & Data Representative
New York and Company
Oklahoma City
02.2016 - 08.2018
- Helped run reports on product shipment data and retail sales data
- Generated reports on product shipment and retail sales data to support inventory management
- Built relationships with customers to increase the likelihood of repeat business
- Ensured smooth operation of retail location by managing opening and closing tasks
- Advised customers on merchandise selection tailored to their needs and preferences
- Examined products purchased for damages and price accuracy
- Cultivated customer relationships to enhance repeat business opportunities
- Completed all cleaning, stocking, and organizing tasks in assigned sales areas.
Education
Associates of Business Administration -
Southern New Hampshire University
Skills
- Sales strategy
- Customer service excellence
- Prospect research
- CRM and project tools
- Enterprise CRM
- Data analysis
- Microsoft Excel
- Microsoft Office Products, powerpoint, Excel and word
- Problem resolution
- Effective problem solver
- Excellent analytical skills
- Team accountability
- Time management
- Effective communication
- Escalations
- Microsoft Word
- Customer service
Timeline
Sales
At&t
05.2025 - Current
Sales & Retention Consultant
Valor Intelligence
06.2021 - 03.2024
Billing and Sales Representative
Sprint
12.2019 - 06.2021
Sales Representative
Chico's Clothing
03.2019 - 12.2019
Sales & Data Representative
New York and Company
02.2016 - 08.2018
Associates of Business Administration -
Southern New Hampshire University