Briyanna Crawford
Corpay
Clarksville,TN
1
Certification
9
years of professional experience
Work History
Customer Service Representative
1 Year- Inbound calls
- Billing
- Payments
- Scheduling
Customer Service Representative Manager
2 Years 1 Month- Inbound calls
- Customers service
- Technical support
- Tier 2
- Mac support
- Scheduling
- Directed customer service team performance, reinforcing quality standards and service-level expectations.
- Coached representatives on call handling, empathy, and resolution techniques.
- Monitored customer interactions to identify coaching opportunities and process gaps.
- Resolved escalated customer issues with prompt, policy-based decisions.
- Coordinated schedules and staffing needs to maintain consistent coverage.
- Trained new hires on CRM tools, service protocols, and documentation standards.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
Customer Service Representative
1 Year 6 Months- Inbound calls
- Outbound calls
- Roadside assistance
- Appointment scheduling
Front Desk Associate
1 Year 1 Month- Scheduling
- Inbound calling
- Outbound calls
- Billing
- Insurance verification
- Dental chart review
- Dental assistant
Supervisor
2 Years 4 Months- Supervised daily store operations, ensuring consistent service standards and workflow coordination.
- Trained partners on beverage preparation, customer service, and store procedures.
- Managed opening and closing tasks, including cash handling, cleaning, and restocking.
- Resolved customer concerns promptly, supporting positive guest experiences and team performance.
- Monitored inventory levels, ordered supplies, and reduced product shortages.
- Reinforced food safety, sanitation, and quality standards across shifts.
- Coached team members on performance expectations, communication, and operational compliance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
2 Months
- Dental assistant
- Scheduling
- Cleaning instruments
- Post op care
- Xray
Education
Dental Assistant - Dental Hygiene
High school diploma
Skills
IT Support
Cold Calling
Help Desk
Outbound Sales
Operating Systems
Microsoft Windows
Account Management
Remote Access Software
Live Chat
Salesforce
Desktop Support
CRM Software
Network Support
Troubleshooting
Technical Support
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
CPR Certification
Timeline
Customer Service Representative
Corpay
03.2023 - 03.2024Read More
Customer Service Representative Manager
Ibex Global
03.2020 - 04.2022Read More
Customer Service Representative
Agero, Inc.
03.2020 - 09.2021Read More
Front Desk Associate
Children's Dental Health
02.2019 - 03.2020Read More
Neighborhood Health Clinic
05.2017 - 07.2017Read More
Supervisor
Starbucks
04.2015 - 08.2017Read More
Hillsboro High School
High school diploma
Read More
Remington College
Dental Assistant from Dental Hygiene
Read More