Hi, I’m
Briyanna McBride
Stone Mountain,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
years of professional experience
Work History
Red Lobster
Server
11.2022 - 03.2024
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
C & C Beauty & Beyond
Head Cashier
06.2021 - 10.2022
Job overview
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Stone Mountain Park
Front Line Crew Member / Head Cashier
02.2019 - 07.2021
Job overview
- Managed inventory levels to minimize waste while ensuring adequate supplies for daily operations.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Handled high-pressure situations gracefully, maintaining composure during busy periods or challenging circumstances.
- Received recognition from management for outstanding performance in delivering exceptional service to patrons.
- Participated in staff training sessions to develop new skills and improve performance.
- Adhered to company policies and procedures consistently, upholding brand standards at all times.
- Utilized problem-solving skills to address unexpected challenges during day-to-day operations.
- Gained proficiency in multiple roles within the establishment, increasing overall productivity and flexibility.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Chic-Fil-A
Cashier
01.2018 - 02.2019
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Real Estate Virtual AcademyApollo Beach, FL
No Degree from Real Estate
07.2024
Stone Mountain High SchoolStone Mountain, GA
High School Diploma
05.2020
University Overview
- Honor Roll [Semester and Year]
- 3.9 GPA
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Safe Food Handling
- Cleanliness standards
- Memory retention
- Order Accuracy
- Sales Techniques
Timeline
Server
Red Lobster
11.2022 - 03.2024
Head Cashier
C & C Beauty & Beyond
06.2021 - 10.2022
Front Line Crew Member / Head Cashier
Stone Mountain Park
02.2019 - 07.2021
Cashier
Chic-Fil-A
01.2018 - 02.2019
Real Estate Virtual Academy
No Degree from Real Estate
Stone Mountain High School
High School Diploma
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