Briyona Matheny
Atlanta,US
Summary
Skilled food service professional offering expertise in dedicated customer service, money handling and upselling. Deep understanding of menus to provide expert recommendations for any desire. Strive to meet every guest need, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Server
HOBNOB Neighborhood Tavern
Atlanta, GA
07.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Collaborated with kitchen staff to ensure timely meal delivery.
- BEOs : Event Setup, Food and Cocktail Service. Be proactive in observing guests to address any special requests and answer questions about the menu.
Server
Highland Tap Steakhouse
11.2022 - 06.2024
- Memorized menu entrees and daily specials to provide guidance to customers with questions about meal choices
- Event prep: Review the specific BEO for the event to understand the menu, timeline, service style (plated, buffet, or passed hors d'oeuvres), table settings, and any special requests.
- Assisted with teamwork for co-workers if needed
- Build connection with guests while providing phenomenal service, making sure guests are happy and well taken care of
Server
Row House Tavern
06.2020 - 09.2022
- Presented menus to guests and answered questions about menu items, making recommendations upon request.
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders in an informative and helpful fashion.
- Maintained serving standards and followed all regulations while performing duties.
- Maintained knowledge of menus, daily specials, liquor brands to all guests.
Server/Bartender
Dave & Buster’s
08.2017 - 03.2020
- Greeting customers and showing them to their table.
- Prepared drinks upon request in a quick manner.
- Ensures that all guests are well taken care of through the duration of their stay.
Education
M.Ed - Special Education
Grand Canyon University
Phoenix, AZ05-2025
Skills
- Service prioritization
- Multitasking
- Quality control
- Micros/Aloha POS experience
- High-volume dining
Timeline
Server
HOBNOB Neighborhood Tavern
07.2024 - Current
Server
Highland Tap Steakhouse
11.2022 - 06.2024
Server
Row House Tavern
06.2020 - 09.2022
Server/Bartender
Dave & Buster’s
08.2017 - 03.2020
M.Ed - Special Education
Grand Canyon University