Monifa Wilkins
Server, Driver
Atlanta,GA
Summary
Hardworking [Job Title] with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
14
14
years of professional experience
Work History
Server
Hmst Host
Atlanta, GA
06.2015 - 03.2020
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
Package Delivery Driver
BeavEx
Atlanta, GA
09.2006 - 03.2015
- Transported and safely delivered items to prevent damage or loss.
- Assisted in loading delivery trucks with prepared packages.
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Navigated routes with relevant map programs and GPS systems.
- Logged package delivery time in system for proof of delivery and to close orders.
- Carried items weighing up to [Number] pounds from vehicle to customer building location.
- Requested signatures or followed touch-free delivery procedures.
- Drove delivery truck or van to transport orders.
- Inspected vehicle daily and reported issues to schedule maintenance and repairs.
- Logged packaging activities and filed reports in company databases.
Education
Associate of Science - Nursing
Atlanta Metropolitan State College
Atlanta, GA06.2012
Skills
- Food inspection
- Food safety understanding
- Table Bussing
- Hors d'oeuvres service
- Dining customer service
- Buffet setup and takedown
- Effective customer upselling
- Check payment processing
- Menu memorization
- Liquor, wine and food service
- Price memorization
- Table setting arrangements
- Dish preparation
- Special dietary requirements
- Service prioritization
- Dining crew workflow optimization
- Safe food handling
- Menu knowledge
- Seating assignment preparation
Timeline
Server
Hmst Host
06.2015 - 03.2020
Package Delivery Driver
BeavEx
09.2006 - 03.2015
Associate of Science - Nursing
Atlanta Metropolitan State College