Briza Delgado
Joliet,IL
Summary
Dedicated server skilled in providing exceptional customer service, multitasking, and maintaining attention to detail in fast-paced environments. Committed to enhancing guest experiences.
Overview
3
3
years of professional experience
Work History
Server
Buffalo Wild Wings
New Lenox, Illinois
08.2023 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took orders from customers accurately and in a timely manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Ensured food presentation met quality standards to enhance guest experience.
- Took food and drink orders accurately from customers.
- Maintained cleanliness of dining area and tables throughout shifts.
- Handled cash transactions and processed payments efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Crew Member
Dunkin' Donuts
Joliet, Illinois
06.2023 - 08.2023
- Prepared and served high-quality coffee and food items to customers.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Handled customer inquiries and resolved issues promptly for satisfaction.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained cleanliness and organization of dining and service areas.
- Restocked supplies and ingredients to maintain workflow efficiency.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Collaborated with team members to meet customer service goals.
Sales Associate
Old Navy
Joliet, Illinois
08.2022 - 10.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selections and inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Collaborated with team members to improve customer service.
- Maintained visual merchandising standards throughout the store.
- Restocked merchandise and organized displays on the sales floor.
- Managed fitting room operations, ensuring cleanliness and organization.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Joliet West High School
401 N Larkin Ave, Joliet, IL 6043505-2023
Some College (No Degree) -
Joliet Junior College
1215 Houbolt Rd, Joliet, IL 60431Skills
- Time management
- Customer service
- Effective communication
- Attention to detail
- Multitasking and organization
- Team collaboration
- Strong memorization skills
Languages
Spanish
Native/ Bilingual
Timeline
Server
Buffalo Wild Wings
08.2023 - Current
Crew Member
Dunkin' Donuts
06.2023 - 08.2023
Sales Associate
Old Navy
08.2022 - 10.2022
High School Diploma -
Joliet West High School
Some College (No Degree) -
Joliet Junior College