BRIZA DIAZ
Chaparral
Summary
Results-driven dispatcher with expertise in customer service and process improvement. Proven ability to manage high-stress situations and optimize operational efficiency.
Overview
27
27
years of professional experience
Work History
Dispatcher
Coastal Transport Co
El Paso, TX
04.2015 - Current
- Coordinated transportation schedules to optimize route efficiency and minimize delays.
- Managed communication between drivers and clients to ensure timely deliveries.
- Monitored vehicle locations using GPS tracking systems for real-time updates.
- Developed training materials for new dispatchers to enhance onboarding processes.
- Implemented process improvements that increased response times for urgent requests.
- Oversaw daily operations of dispatch team, fostering collaboration and accountability.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Personal Care Assistant
Ambercare
Las Cruces, NM
02.1999 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications accurately and on schedule to promote health compliance.
- Developed personalized care plans in collaboration with healthcare professionals.
- Maintained clear communication with families regarding client progress and needs.
- Monitored changes in clients' conditions, escalating concerns to medical personnel promptly.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cashier
Allsups Convience Store
Chaparral, NM
01.2026 - 06.2026
- Processed customer transactions efficiently using POS systems.
- Managed cash drawer, ensuring accuracy during shifts.
- Assisted in inventory management and restocking of merchandise.
- Provided excellent customer service, addressing inquiries and concerns promptly.
- Collaborated with team members to maintain store cleanliness and organization.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Store Manager
Bradley Petroleum
Las Cruces, NM
01.2002 - 01.2006
- Oversaw daily store operations, ensuring optimal customer service and satisfaction.
- Managed inventory levels, implementing efficient stock replenishment processes.
- Trained and mentored staff, fostering a collaborative team environment.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed employee schedules, optimizing workforce efficiency and coverage.
- Implemented cost-control measures, reducing operational expenses without compromising quality.
- Enhanced safety protocols, ensuring compliance with company policies and regulations.
- Established strong vendor relationships to secure favorable terms and product availability.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
GADSDEN HIGH SCHOOL
Anthony, NMSkills
- Customer service
- Data entry
- Decision-making
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Allsups Convience Store
01.2026 - 06.2026
Dispatcher
Coastal Transport Co
04.2015 - Current
Store Manager
Bradley Petroleum
01.2002 - 01.2006
Personal Care Assistant
Ambercare
02.1999 - Current
High School Diploma -
GADSDEN HIGH SCHOOL