Briza Gonzalez
Enid,USA
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued. Ambitious and bilingual customer service professional. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
5
5
years of professional experience
Work History
Receptionist
Jonathan Hendrix Statefarm
Enid, OK
10.2024 - 05.2026
- Greet customers warmly in person and over the phone, directing them to the appropriate team members
- Assist in handling incoming inquiries and maintaining customer records
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options
- Provide excellent customer service and follow up on customers needs
- Support the team with various administrative tasks and projects
- Scheduled appointments and maintained calendar for the office team.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Customer Service Executive
Jumbo Foods Grocery
Enid, USA
04.2021 - 10.2024
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Processed orders accurately and efficiently in accordance with company policies.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Communicated effectively with team members to ensure timely response times for customers.
Education
High School Diploma -
Enid High School
Enid, OKSkills
Bilingual
Account Management
Payment management
Customer Relationship Management
Customer Needs Assessment
Technical Support
Employee Performance Management
Customer service expertise
Interpretation skills
Spanish translation
Strong interpersonal skills
Customer relationship management
Office communications
Record keeping
Time management
Problem solving
Active listening
Staff management
Positive and professional
Front desk operations
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Jonathan Hendrix Statefarm
10.2024 - 05.2026
Customer Service Executive
Jumbo Foods Grocery
04.2021 - 10.2024
High School Diploma -
Enid High School