Jazmine Mancera Mendez
Joliet,IL
Summary
Dynamic and organized professional with extensive experience as a Receptionist at Romeoville Urgent Care. Expert in appointment scheduling and customer relations, enhancing patient flow and satisfaction. Bilingual communicator adept at resolving inquiries and streamlining operations, ensuring a welcoming environment and efficient service delivery. Proven ability to manage multiple tasks effectively.
Overview
1
1
year of professional experience
Work History
Receptionist
Romeoville Urgent Care
637 N. Independence
10.2024 - Current
- Greeted and checked in patients, ensuring efficient flow within urgent care facility.
- Managed appointment scheduling using electronic health record system to optimize patient access.
- Handled patient inquiries and resolved issues promptly, enhancing overall customer service experience.
- Coordinated with medical staff to facilitate timely communication regarding patient status and needs.
- Maintained cleanliness and organization of reception area, contributing to a welcoming environment.
- Processed insurance information accurately, ensuring compliance with billing procedures and standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Lockport High School
1323 E 7th Street Skills
Organization skills
Time management
Telephone skills
Data entry
Customer/Client relations
Bilingual
Appointment scheduling
Greeting and seating clients
Data inputting
Multi-line telephone operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Romeoville Urgent Care
10.2024 - Current
High School Diploma -
Lockport High School