Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Brock Bayley

Brock Bayley

Gilbert,AZ

Summary

Accomplished Sales Professional dependable in building customer base and exceeding business goals. Well-versed in CRM products and customer engagement strategies. Pursues opportunities to build connections, increase revenue and cement loyalty.

Overview

4
4
years of professional experience

Work History

Implementation Advisor

Bank Of America
09.2023 - Current
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.

Mortgage Loan Officer

Allied First Bank
01.2023 - 08.2023
  • Complete 125-150 outbound calls everyday, while receiving inbound calls - Take the time to make sure that prospective clients have all their questions answered and understand how they are making their money work harder for them - Provide outstanding customer service to 50+ active clients, while maintaining customer service to past clients - Lead my team with the highest pull through rate
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.

Senior Loan Officer

New American Funding
08.2022 - 11.2022
  • Get clients pre-approved for a purchase of a home - Educate clients about purchasing their first home as well as guidance on how to become approved if they did not qualify at the current time - Provided clients with 24/7 availability in order to ease home buying process - Made 125 outbounds each day while receiving inbound leads.
  • Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
  • Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.

Mortgage Loan Officer

JFQ Lending, LLC
05.2020 - 06.2022
  • Helped navigate clients who would like to refinance their home or take out a HELOC - Worked with the customers to tackle their financial goals such as debt consolidation, home renovations, and to lower their monthly mortgage - Provide outstanding customer service while working with up to 50+ clients at once - In the top 10% of the company regarding pull through
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.

Education

Business, Management, Marketing, and Related Support Services

Arizona State University
05.2019

Skills

  • Sales Presentations
  • Problem Solving
  • Sales Processes
  • Customer Satisfaction
  • Objection Handling (Sales)
  • Computer Literacy
  • Sales Performance
  • Pipeline Management
  • Financial Analysis
  • Creative Problem Solving
  • Goal-Oriented
  • Client Relationship Building

Websites

Timeline

Implementation Advisor

Bank Of America
09.2023 - Current

Mortgage Loan Officer

Allied First Bank
01.2023 - 08.2023

Senior Loan Officer

New American Funding
08.2022 - 11.2022

Mortgage Loan Officer

JFQ Lending, LLC
05.2020 - 06.2022

Business, Management, Marketing, and Related Support Services

Arizona State University

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Brock Bayley