Brock Bayley
Phoenix,AZ
Summary
Accomplished Sales Professional dependable in building customer base and exceeding business goals. Well-versed in CRM products and customer engagement strategies. Pursues opportunities to build connections, increase revenue and cement loyalty.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative
Paychex
05.2024 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Implementation Advisor
Bank Of America
09.2023 - 05.2024
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
Mortgage Loan Officer
Allied First Bank
01.2023 - 08.2023
- Complete 125-150 outbound calls everyday, while receiving inbound calls - Take the time to make sure that prospective clients have all their questions answered and understand how they are making their money work harder for them - Provide outstanding customer service to 50+ active clients, while maintaining customer service to past clients - Lead my team with the highest pull through rate
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Senior Loan Officer
New American Funding
08.2022 - 11.2022
- Get clients pre-approved for a purchase of a home - Educate clients about purchasing their first home as well as guidance on how to become approved if they did not qualify at the current time - Provided clients with 24/7 availability in order to ease home buying process - Made 125 outbounds each day while receiving inbound leads.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
Mortgage Loan Officer
JFQ Lending, LLC
05.2020 - 06.2022
- Helped navigate clients who would like to refinance their home or take out a HELOC - Worked with the customers to tackle their financial goals such as debt consolidation, home renovations, and to lower their monthly mortgage - Provide outstanding customer service while working with up to 50+ clients at once - In the top 10% of the company regarding pull through
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
Education
Business, Management, Marketing, and Related Support Services
Arizona State University
05.2019
Skills
- Sales Presentations
- Problem Solving
- Sales Processes
- Customer Satisfaction
- Objection Handling (Sales)
- Computer Literacy
- Sales Performance
- Pipeline Management
- Financial Analysis
- Creative Problem Solving
- Goal-Oriented
- Client Relationship Building
- Attention to Detail
- Relationship Development
- Sales expertise
- Revenue Growth
- Sales Cycle Management
Timeline
Inside Sales Representative
Paychex
05.2024 - Current
Implementation Advisor
Bank Of America
09.2023 - 05.2024
Mortgage Loan Officer
Allied First Bank
01.2023 - 08.2023
Senior Loan Officer
New American Funding
08.2022 - 11.2022
Mortgage Loan Officer
JFQ Lending, LLC
05.2020 - 06.2022
Business, Management, Marketing, and Related Support Services
Arizona State University
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