Brock Hill
Fishers,IN
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
20
20
years of professional experience
Work History
Commerce Lead
Kroger
Fishers, IN
07.2016 - 05.2022
- Print Labels for Selectors to pick items.
- Organize orders Ambient, Refrigerator and Freezer after all picked to have ready for customer pick up
- Gather all totes for each individual customer order and deliver to vehicles.
- Scan all customer orders out on MPOS and inform customer upon pick up of their out of stocks and substitutions
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Operated material moving equipment to move heavy loads and maintain production levels.
Auto Detail Manager
Hubler Nissan
Indianapolis, IN
05.2010 - 05.2016
- Handled complaints, accidents, and incident reports.
- Established and maintained positive working relationships with customers and sales departments to encourage repeat and referral business
- Clean interior and exterior all sold units
- Delegate duties each day to my three co workers.
- Documented orders, daily activities, weekly schedules and team performance.
- Directed 5-person team of detailing and reconditioning personnel
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Trained detail team to deliver best possible service to customers with quality work.
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Inspected finished work to verify employee compliance with detailing standards.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.
Warehouse Associate
King Systems Corporation
Noblesville, IN
01.2002 - 05.2010
- Used pallet jacks to move items to and from warehouse locations.
- Arranged items on store racks and shelves, checking correct location and prices.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets
Education
General -
Lapel High School
Lapel, IN06.2001
Skills
- Order fulfillment
- Microsoft Word
- Time management
- Task prioritization
- Customer relations
- Production Standards
- Quality Control Guidelines
- Team Supervision
- Reliable and trustworthy
- Production monitoring
- Corrective Actions
- Production Monitoring
- Job Assignments
- Team-Building Exercises
- Team Member Motivation
- Leadership Communications
Timeline
Commerce Lead
Kroger
07.2016 - 05.2022
Auto Detail Manager
Hubler Nissan
05.2010 - 05.2016
Warehouse Associate
King Systems Corporation
01.2002 - 05.2010
General -
Lapel High School