Brock Johnson
Greenwood,IN
Summary
Well-trained Service Advocate with over 5 years of experience helping others. Excellent decision-making and time management skills. Sound knowledge of handling escalated issues quickly. Adapts quickly and remains calm under pressure in stressful circumstances.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
4
4
years of professional experience
Work History
Production Worker
Ulta DC
Greenwood, Indiana
04.2024 - Current
- Assisted in setting up production lines for manufacturing processes.
- Reported any issues to supervisor immediately for resolution.
- Stacked boxes on a pallet and used the pallet jack to move them to a safe area.
Service Advocate
Target
Greenwood, IN
09.2023 - Current
- Ensured all service requests were completed within established timelines while meeting quality standards.
- Prepared solutions to ensure customer retention.
- Monitored inquiries and complaints, delivering optimal levels of customer service.
Cashier
Kroger
Mishawaka, IN
08.2022 - 08.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Environmental
Welbrooke of South Bend
South Bend, IN
09.2021 - 08.2022
- I would work diligently and efficiently to ensure that every residents room was spotless.
- I also worked through Covid and learned what and how to use PPE
- I also worked with the Residents to make sure that they were having the best time while they stayed at Welbrooke.
Server
Sprenger Health Care
Mishawaka, IN
10.2020 - 08.2021
- Provided excellent customer service to ensure satisfaction.
- Ensured that each resident was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Whiteland Community High School
Whiteland, IN01-2018
Skills
- Personal Service Background
- Complaint Handling
- Complex Problem-Solving
- Innovative
Timeline
Production Worker
Ulta DC
04.2024 - Current
Service Advocate
Target
09.2023 - Current
Cashier
Kroger
08.2022 - 08.2023
Environmental
Welbrooke of South Bend
09.2021 - 08.2022
Server
Sprenger Health Care
10.2020 - 08.2021
High School Diploma -
Whiteland Community High School
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