Summary
Overview
Work History
Education
Skills
Timeline
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Brock Keffer

DeLand,FL

Summary

Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment. Driven Automotive Sales Associate focused on service, sales and quality. 18 Years of success in the industry.

Overview

22
22
years of professional experience

Work History

Car Salesman

Duffy's Auto Sales
05.2005 - 07.2023
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Received credit applications, used Dealertrack to submit to lenders to get final approval
  • Printed all paperwork needed by financial institution and dealership
  • Sold warranties and GAP to qualified buyers
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Responded to customer enquiries via telephone and email.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Prepared purchased vehicles and completed final delivery checks.
  • Located merchandise across various stores to address customer needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Shipping Department

Walmart Distribution Center
07.2002 - 05.2005
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Safely used pallet jacks
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.

Detailer

Duffy's Auto Sales
05.2001 - 07.2002
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Washed cars and trucks daily for auto dealership.
  • Shined vehicle windows and windshields to remove water spots.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Maintained clean, tidy and safe work environment.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.

Education

No Degree - Criminal Justice

Illinois Valley Community College
Oglesby, IL

High School Diploma -

LaSalle Peru High School
Peru, IL
05.2001

Skills

  • Warranty Understanding
  • Appointment Scheduling
  • Test Drives
  • Customer Service and Assistance
  • Pre-Owned Vehicles
  • Revenue Generation
  • Aftermarket Products
  • Contract Preparation
  • Price Negotiation
  • Telephone Etiquette
  • Closing Sales
  • Available Nights, Weekends and Holidays
  • Excellent Written and Verbal Communication

Timeline

Car Salesman

Duffy's Auto Sales
05.2005 - 07.2023

Shipping Department

Walmart Distribution Center
07.2002 - 05.2005

Detailer

Duffy's Auto Sales
05.2001 - 07.2002

No Degree - Criminal Justice

Illinois Valley Community College

High School Diploma -

LaSalle Peru High School

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Brock Keffer