Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brock Larsen

Orem,UT

Summary

Detail-oriented employee offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

5
5
years of professional experience

Work History

Guest Experience Leader

Lululemon
Sandy, UT
11.2024 - Current
  • Assisted in resolving guest complaints in a professional manner.
  • Tracked sales data to identify trends in customer preferences and make recommendations accordingly.
  • Coached, mentored and trained team members in order to improve their job performance.

Educator

Lululemon Athletica
Sandy, UT
02.2024 - 11.2024
  • Provided exceptional guest service to ensure guest satisfaction.
  • Assisted guests with product selection, sizing, and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Organized front of house and back of house to ensure efficient guest service and merchandise luxurizing.
  • Upsold additional items based on guest interests and needs.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.

Sales Associate

Squeeze Media Call Center
Orem, UT
05.2024 - 08.2024
  • Built relationships with customers to encourage repeat business.
  • Handled customer complaints in a professional manner.

Assistant to the President

Church Of Jesus Christ Of Latter Day Saints
Salta, Argentina
10.2022 - 10.2023
  • Organized travel arrangements for missionaries, such as scheduling flights, booking hotels, and making car rental reservations.
  • Assisted in developing and implementing long-term strategies for the organization's success.
  • Provided administrative support to the President, including scheduling and organizing meetings, preparing agendas, taking minutes, and coordinating travel arrangements.
  • Designed and developed training materials for new missionaries in the organization.

Shift Leader

Crumbl Cookies
Parker, CO
11.2019 - 07.2021
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.

Education

High School Diploma -

Chaparral High School
Parker, CO
05-2021

Some College (No Degree) -

Utah Valley University
Orem, UT

Skills

  • Program Development
  • Training Needs Analysis
  • Guest Relations
  • Sales and Upselling
  • Staff Training
  • Guest Services
  • Team motivation
  • Event Coordination

Languages

Spanish
Native/ Bilingual

Timeline

Guest Experience Leader

Lululemon
11.2024 - Current

Sales Associate

Squeeze Media Call Center
05.2024 - 08.2024

Educator

Lululemon Athletica
02.2024 - 11.2024

Assistant to the President

Church Of Jesus Christ Of Latter Day Saints
10.2022 - 10.2023

Shift Leader

Crumbl Cookies
11.2019 - 07.2021

High School Diploma -

Chaparral High School

Some College (No Degree) -

Utah Valley University

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Brock Larsen