Brock Lorenat

I played a crucial role in shaping the success of the team by ensuring that all new hires were well-versed in the company's products and work culture. Through comprehensive training programs, I ensured that every team member had a deep understanding of the brand, enabling them to provide top-notch customer service and effectively communicate the unique value of Under Armour's products. I identified areas for improvement and implemented solutions to enhance sales performance. Leading to an average of 30.1% increase from last year's sales.

• Built strong customer relationships through personalized recommendations and exceptional product knowledge.
• Demonstrated leadership skills by overseeing a team of sales associates and ensuring smooth operations on the sales floor.
• Addressed customer concerns, resolved conflicts, and maintained high levels of customer satisfaction.
• Trained and mentored new employees for seamless integration into the team.
• Managed the sales floor to ensure visually appealing merchandise displays, well-stocked inventory, and organized operations.

Utilized strong interpersonal and customer service skills to assist shoppers in finding the perfect pair of Vans shoes to fit their style and needs. Provided in-depth product knowledge and recommendations, contributing to a positive and enjoyable shopping experience for customers. Demonstrated a keen understanding of the Vans brand and its distinct fashion appeal, effectively communicating its value to potential buyers. Maintained a well-organized and visually appealing store environment, ensuring that the Vans product line was showcased to its best advantage. Consistently met and exceeded sales targets often by 40% of my monthly goal through attentive customer engagement and a genuine passion for the Vans brand and its products

• Actively engaged with customers to understand their preferences and tailored product suggestions accordingly.
• Adapted quickly to new product launches and promotions, effectively promoting and driving interest in featured items.
• Demonstrated a strong work ethic and reliability, consistently meeting work expectations
• Actively contributed to store initiatives, such as inventory management, product merchandising, and sales promotions.

I proactively cultivated lasting customer relationships, leading to a sizable base of repeat clientele and consistently driving sales. Collaborating closely with my team, I prioritized providing comprehensive assistance to ensure that every customer's needs were met, even when the time was limited.

• Demonstrated exceptional customer service skills by providing personalized assistance to customers, resulting in an increase in customer satisfaction.
• Collaborated with team members to implement innovative merchandising strategies.
• Proactively resolved customer issues and complaints.
• Trained and mentored new team members.
• Utilized in-depth product knowledge to effectively answer customer inquiries and provide recommendations to accomplish more upsells.