Brock Phillips
Canton,Ohio
Summary
Dynamic manager with a proven track record at Canton Taggarts Ice Cream, excelling in staff development and cross-functional team management. Expert in time management and relationship building, I fostered a positive work environment that enhanced employee engagement and retention, while effectively resolving conflicts and mentoring team members to achieve operational excellence. Ready for the next step in my life to take on and achieve higher goals. Looking forward to being a bright spot in the workplace and help others the best I can. Open to criticism and willing to learn, Open to making mistakes and learning from them. My work ethic will be the last of your concerns!
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Canton Taggarts Ice Cream
09.2019 - 03.2025
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
EMT Registry Card As Well As Firefighter 1 And 2 - First Responder
Stark State College
Canton, OH05.2027
Skills
- Time management
- Cross-functional team management
- Relationship building
- Clear communication
- Organization and prioritization
- Stable work history
- Adaptable
- Training and mentoring
- Staff development
Accomplishments
As I stated I was an excelling student in my select college courses and in high school. I was in the top 1% of GPA at the time of graduation. While in my EMT course I attended HOSA - Future Health Professionals and competed in the EMT competition with a partner Sophia Smith who now is at Canal Fulton Fire Department. We took home first place in the Regional, Sectional, and at the State level. It gave us the opportunity to travel Dallas, Texas and compete for the the national level of competition.
I also took part in NHS (National Honor Society) where we took part in projects to overall better the community. Whether it be planting gardens downtown or hosting dinners for any one in the school and their family members.
Certification
- EMT - Emergency Medical Technician
- EVOC - Emergency Vehicle Operators Course
- Firefighter 1 and 2 Card
- Hazardous Materials Awareness
Timeline
Manager
Canton Taggarts Ice Cream
09.2019 - 03.2025
EMT Registry Card As Well As Firefighter 1 And 2 - First Responder
Stark State College
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