Brock Shaffer
Tampa,FL
Summary
Resourceful and results-driven Regional Manager with 8+ years of progressive leadership experience in the hospitality industry, including multi-unit operations, team development, and post-acquisition expansion. Proven track record of scaling single-location revenue from $200K to $1.2M, leading cross-functional teams, and managing complex growth initiatives across multiple service lines. Adept at building scalable systems, optimizing performance, and translating vision into strategy. Eager to apply real-world operations expertise in a corporate setting.
Overview
9
9
years of professional experience
Work History
Regional Manager
DRIP LLC
Tampa, FL
03.2022 - Current
- Oversee operations for 4 high-volume bar locations, an internal delivery service, and an upcoming fifth store
- Directly manage 4 store managers and 14+ employees across multiple units
- Lead hiring, training, and performance reviews while ensuring operational consistency across all stores
- Collaborate with ownership on growth strategy and post-acquisition business integration
- Support logistics, marketing initiatives, and rollout of new systems to improve profitability and customer experience
- Manage budgets and resource allocation for individual store/company wide projects and initiatives.
Store Manager
DRIP LLC
Tampa, FL
06.2017 - 03.2022
- Grew annual store revenue from $200K to $1.2M through team-building, community outreach, and operational improvements
- Managed day-to-day business operations including staffing, scheduling, inventory control, and vendor relations
- Designed and implemented staff training programs to improve service and reduce turnover
- Played a key leadership role in preparing the business for acquisition by external investors
Bartender
DRIP LLC
Tampa, FL
12.2016 - 06.2017
- Delivered exceptional customer service while fostering strong guest relationships
- Demonstrated initiative and leadership skills that led to promotion into management
Education
High School Diploma -
Alonso High School
Tampa, FL01-2016
Some College (No Degree) -
Hillsborough Community College
Tampa, FLSkills
- Microsoft Excel
- Google Workspace
- POS System Administration
- Inventory Management Platforms
- Scheduling Software
References
Available upon request.
Core Competencies
- Multi-Unit Operations Management
- Staff Hiring, Training & Leadership
- P&L Ownership & Budgeting
- Revenue Growth Strategy
- Post-Acquisition Integration
- Delivery Service Management
- SOP Development & Execution
- Vendor & Inventory Management
- Expansion Planning & Implementation
Timeline
Regional Manager
DRIP LLC
03.2022 - Current
Store Manager
DRIP LLC
06.2017 - 03.2022
Bartender
DRIP LLC
12.2016 - 06.2017
High School Diploma -
Alonso High School
Some College (No Degree) -
Hillsborough Community College
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