Brock Williams
Muncie,IN
Summary
Highly-motivated Licensed Resident Independent Adjuster with desire to take on new challenges. Leveraging a unique background as a former car salesman, I have specialized expertise in client satisfaction, negotiating, and exceptional customer service skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Automotive Sales Consultant
Stoops Buick GMC, Stoops Buick GMC
Muncie, IN
01.2013 - 11.2024
- Maintained a friendly and approachable demeanor while interacting with customers to provide an effortless buying experience.
- Negotiated transaction prices, sales terms, and service agreements leading to successful deal closures.
- Active social media presence to increase networking opportunities, potential deals, and finishing contracts.
- Advised customers on extended warranties, insurance policies, and other related services.
- Consistently exceeded quotas by pursuing and closing sales.
- Maintained up-to-date knowledge of new products and services offered by the dealership.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
- Created weekly reports detailing sales performance metrics such as closing rates and average sale prices.
- Answered customer inquiries regarding vehicle availability, specifications, financing terms.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
Carpet Technician
Williams Carpet Shop
Muncie, IN
06.2007 - 12.2012
- Met with customers to give free estimates on cost of installation and removal of existing flooring.
- Created itemized, accurate paperwork detailing expected costs and timeframe for installation services.
- Ensured that all safety regulations were followed while working onsite.
- Trained new employees in proper use of equipment and procedures related to carpet care.
- Performed regular maintenance on the carpet cleaning equipment, including changing filters and oiling motors.
- Provided customers with information about the best methods of caring for their carpets in order to extend the life of the product.
- Measured rooms for accurate estimates when quoting prices for services.
- Handled consumer complaints related to carpets and upholstery to address concerns and answer questions.
Skills
- Xactimate Certification, Levels 1 & 2
- Skilled in Microsoft Applications
- Effective Policyholder Communication
- Critical thinking abilities
- Excellent Communication
- Relationship Building
- Insurance Policy Sales Expertise
- Policy adjustment knowledge
- Contract Negotiation
- Customer Relationship Management
- Closing deals
- Conflict Mediation
- Strong Negotiation Abilities
- Documentation And Reporting
- Friendly and Enthusiastic
Certification
- Licensed Residential Independent Adjuster.
- Xactimate Level 1 and Level 2 certified.
- 100 + hours of shadowing a senior adjuster performing with ladder assists, taking photos of assessed damage, and data entry into Xactimate.
- 40 hours completed of AdjusterPro's pre-licensing education course.
Timeline
Automotive Sales Consultant
Stoops Buick GMC, Stoops Buick GMC
01.2013 - 11.2024
Carpet Technician
Williams Carpet Shop
06.2007 - 12.2012
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