Brock C. Howell
Meridian,ID
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Sales Representative
Verizon Wireless
07.2022 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase personal sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Achieve 105% of sales quota consistently
Stock Associate
Walmart
09.2021 - 07.2022
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Managed inventory storage in clean and organized fashion.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Helped customers locate desired items and transfer oversized items to vehicles.
To-Go Specialist
Chilis Bar And Grill
06.2021 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Summer Job
Cashier
Craft Warehouse
02.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Mountain View High School
Meridian, ID05.2022
Skills
- Performance Improvement
- Converting Leads
- Expertise in Wireless Services
- Purchase Recommendations
- Efficient Service
- Staff Training
- New Product Information
- Effective Customer Communication
- Customer Relations
- Sales Expertise
Car Enthusiast, Race Car Driver , and Do-it yourself mechanic
As a car enthusiast, I love all things cars. My future goals would be to become a professional race car driver. I like to spend my free time working on my race car.
Timeline
Sales Representative
Verizon Wireless
07.2022 - Current
Stock Associate
Walmart
09.2021 - 07.2022
To-Go Specialist
Chilis Bar And Grill
06.2021 - 08.2021
Cashier
Craft Warehouse
02.2020 - 06.2021
High School Diploma -
Mountain View High School
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